At a Glance
- Tasks: Manage reservations and deliver exceptional guest service with a warm touch.
- Company: The Queens Hotel, a historic gem in Cheltenham with a focus on charm and service.
- Benefits: Free meals, on-site parking, professional development, and wellness support.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
About Us
Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine.
The Role
We’re seeking a proactive, detail-oriented Reservationist to support our reservations operations and ensure outstanding guest experiences from the first point of contact.
Main Roles & Responsibilities
- Handle all individual and group reservations enquiries, confirmations, and amendments with accuracy and professionalism.
- Deliver exceptional guest service via phone, email, and in person, ensuring all interactions are warm, efficient, and aligned with brand standards.
- Maintain up-to-date knowledge of room availability, rates, packages, and promotions.
- Collaborate with the Meetings & Events and Front Office teams to ensure seamless guest experiences.
- Input and manage bookings within the property management system, ensuring accurate records and billing.
- Support the Reservations & Events Manager in driving occupancy and revenue through upselling opportunities and yield management.
- Assist in compiling reports and data analysis to help improve booking trends and guest satisfaction.
We’re looking for someone with
- A strong background in customer-facing roles, preferably within hospitality or travel.
- Excellent communication and interpersonal skills, with a guest-first mindset.
- A high level of organisation, accuracy, and attention to detail.
- Comfortable working independently as well as part of a team in a fast-paced environment.
- A positive, adaptable attitude with a desire to learn and grow within the company.
Perks
- Complimentary meals when on duty.
- On-site parking and cycle-to-work benefits.
- Access to professional development opportunities.
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more.
If this sounds like the job for you please get in touch!
Reservations Agent in Cheltenham employer: Reservations (Cheltenham)
The Queens Hotel, located in the picturesque heart of Cheltenham, offers a unique opportunity for a Reservations Agent to thrive in a historic and elegant setting. With a strong emphasis on exceptional guest service, our supportive work culture fosters professional growth through ongoing development opportunities and a commitment to employee wellbeing. Enjoy perks such as complimentary meals, on-site parking, and access to the WeCare app, ensuring a rewarding and fulfilling experience while contributing to our legacy of hospitality excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reservations (Cheltenham). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reservations (Cheltenham)
Don't be shy about reaching out to Reservations (Cheltenham) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reservations (Cheltenham) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reservations (Cheltenham)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
