At a Glance
- Tasks: Handle customer enquiries and ensure exceptional service in a vibrant hotel environment.
- Company: Join the warm and passionate Meliá family at a prime London hotel.
- Benefits: 28 days holiday, health cash plan, global discounts, and career development opportunities.
- Other info: Diversity and inclusion are at our core; everyone is valued and inspired to thrive.
- Why this job: Be part of a dynamic team and grow your career across multiple destinations.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours—you can build your career across multiple destinations all while feeling part of one big, warm, and passionate family.
Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links and a prime central London location, the hotel welcomes both leisure and business travellers from around the world.
What’s in it for you?
- 28 days’ holiday including public holidays
- Contributory pension scheme
- Health cash plan and discounted dental cover
- Refer‑a‑friend bonus
- Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
- Food & beverage discounts (subject to participation)
- Unlimited access to Meliá’s global online learning platform
- Career development opportunities across more than 350 hotels worldwide
- High‑street discounts and team celebrations
- Meals on duty and additional employee perks
Mission
As a Reservations Agent, you will ensure all telephone and email enquiries are handled in a friendly, professional, and efficient manner. You will play a key role in delivering exceptional customer service, maximising revenue opportunities, and maintaining the highest attention to detail in all reservation processes while embodying Meliá values.
Key Responsibilities
- Handle all telephone and email enquiries promptly and professionally in line with company standards
- Answer calls within three rings, ensuring a high level of customer service at all times
- Manage and prioritise daily correspondence, including guest and client enquiries
- Maintain up‑to‑date knowledge of room availability, rates, and revenue strategies
- Be fully conversant with all reservation systems and procedures
- Promote hotel facilities, services, and current promotions to maximise sales opportunities
- Identify potential sales leads and contribute to revenue growth
- Ensure accuracy and attention to detail in all reservation tasks
- Maintain confidentiality of guest, staff, and company information in line with regulations
What are we looking for?
- Previous experience in a similar reservations or customer service role
- Knowledge of OPERA (preferred)
- Excellent communication and organisational skills
- Strong attention to detail and a proactive approach
- Fluency in English; additional Spanish is an advantage
- Passion for customer service and hospitality
- Eligibility to work in the UK is essential
At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.
Our Commitment to Diversity & Inclusion
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future.
Apply now and start your journey with Meliá.
Back of House Assistant employer: Reservation
Meliá White House is an exceptional employer that offers a vibrant work culture where employees are valued and supported as part of a passionate family. With a prime location in central London, team members enjoy numerous benefits including 28 days of holiday, career development opportunities across a global network of hotels, and access to a comprehensive online learning platform, making it an ideal place for those seeking meaningful growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Back of House Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Reservation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Reservation
Don't be shy about reaching out to Reservation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Back of House Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Reservation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Reservation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
