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- Tasks: Manage total loss motor claims and negotiate settlements with insurers.
- Company: Reserv is an innovative insurtech focused on AI-driven claims efficiency.
- Benefits: Enjoy remote work, health insurance, and a competitive holiday policy.
- Why this job: Join a dynamic team tackling real-world challenges in the insurance industry.
- Qualifications: 3+ years in motor claims and a Cert CII or working towards it.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Total Loss Motor Claims Adjuster, UK role at Reserv 2 days ago Be among the first 25 applicants Join to apply for the Total Loss Motor Claims Adjuster, UK role at Reserv Get AI-powered advice on this job and more exclusive features. About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can\’t wait to meet you. Who you are Highly motivated and growth-oriented. You\’re excited by the prospect of building a tech-driven claims org. Passionate adjuster who cares about the customer and their experience. Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency – at all times. That does not mean working at all hours. Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured\’s best interest. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don\’t just wish things were done differently, you action on it. Communicative. (we\’d love to know what this means to you) And did we mention, you have a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: Managing Total Loss Claims: Assess and process motor insurance claims where vehicles are deemed beyond economical repair. This involves evaluating damage, determining repair costs, liaising with motor engineers, and negotiating settlements with third-party insurers Overseeing Recovery Processes: Identify and quantify losses such as vehicle repairs, replacement vehicle expenses, recovery, storage, and loss of earnings. Proactively pursue recoveries from third parties, insurers, or agents to recoup costs incurred by customers. Investigating Liability Disputes: Gather relevant information, including reviewing documentation, conducting interviews, and evaluating policy terms to determine indemnity. Communicating with Stakeholders: Serve as the main point of contact for policyholders, providing advice on the claims process, offering regular updates, and ensuring a seamless customer journey throughout the lifecycle of the claim. Negotiating Settlements: Engage in effective negotiations with third-party insurers and agents to ensure favorable settlements, maximizing recovery prospects and minimizing claim life-cycles. Maintaining Accurate Records: Keep detailed records of all recovery efforts and related documentation, including emails, calls, offers discussed, and payments agreed or received. Ensuring Compliance: Adhere to legal requirements, industry regulations, and customer quality standards set by the company, ensuring fair settlement of valid claims and excellent customer service Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business In addition we would like you to have: Excellent customer service skills. Strong organisational skills and the ability to prioritise your workload. Ability to work to system driven SLAs and workflows. Strong communication skills – both written and oral. Comfortable working in a fluid role in a fast paced environment Requirements Minimum of 3 years of experience with motor claims – commercial or personal Ability to deal with delegated authority and client philosophies Holding a minimum of Cert CII or working towards Curious and motivated by problem solving and questioning the status quo Desire to engage in learning opportunities and continuous professional development Willingness to travel for client and claims needs Benefits Generous health-insurance package Pension plan with employer contributions Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! Industry Qualifications paid by us (after a qualifying period) Work from anywhere to facilitate your work-life balance Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at Reserv by 2x Sign in to set job alerts for “Claims Adjuster” roles. 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Total Loss Motor Claims Adjuster, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Motor Claims Adjuster, UK
✨Tip Number 1
Familiarise yourself with the latest trends in insurtech and AI technology. Understanding how these innovations are transforming the claims process will not only impress your interviewers but also show that you're genuinely interested in the role and the company's mission.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled conflict in previous roles. Since the job requires a conversational approach to conflict, having real-life scenarios ready will demonstrate your ability to navigate challenging situations effectively.
✨Tip Number 3
Showcase your customer service skills by preparing to talk about how you've gone above and beyond for clients in the past. This aligns perfectly with Reserv's focus on providing an excellent customer experience throughout the claims process.
✨Tip Number 4
Research Reserv's company culture and values. Being able to articulate how your personal values align with theirs will help you stand out as a candidate who is not just qualified, but also a great fit for their team.
We think you need these skills to ace Total Loss Motor Claims Adjuster, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in motor claims, particularly focusing on your ability to manage total loss claims and negotiate settlements. Use specific examples that demonstrate your skills in customer service and conflict resolution.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at Reserv and how your values align with their mission of creating efficiency in claims. Mention your problem-solving skills and your desire to challenge the status quo in the industry.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey information clearly and effectively. Use concise language and structure your writing well to demonstrate your organisational skills.
Highlight Continuous Learning: Mention any relevant certifications or training you have completed, such as Cert CII, and express your eagerness to engage in further professional development. This shows your commitment to growth and adaptability in a fast-paced environment.
How to prepare for a job interview at Reserv
✨Show Your Empathy
As a Total Loss Motor Claims Adjuster, empathy is key. Be prepared to discuss how you've handled difficult situations with customers in the past. Share examples that highlight your ability to connect with clients and understand their needs.
✨Demonstrate Your Problem-Solving Skills
Reserv values creativity and a proactive approach to problem-solving. Think of specific instances where you identified a challenge in claims processing and how you resolved it. This will show your potential employer that you're not just a follower of processes but someone who can innovate.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you explain your previous experiences in a way that highlights your ability to keep stakeholders informed and engaged throughout the claims process.
✨Prepare for Conflict Resolution Scenarios
Since the role involves negotiating settlements and dealing with disputes, be ready to discuss how you've managed conflicts in the past. Use examples that demonstrate your ability to turn potentially adversarial situations into constructive conversations.
