At a Glance
- Tasks: Lead a dynamic team managing real property damage claims with a tech-driven approach.
- Company: Join Reserv, a forward-thinking company prioritising innovation and teamwork.
- Benefits: Enjoy generous health insurance, competitive PTO, and work-from-anywhere flexibility.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Make a real impact while fostering a positive, empathetic work environment.
- Qualifications: 5+ years in insurance claims and 3+ years in leadership roles required.
The predicted salary is between 50000 - 65000 € per year.
About the role
As a Claims Team Lead at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert with deep technical and subject matter experience in the world of real property and auto damage losses
- Tech-oriented, excited by the prospect of building a tech-driven organization while delivering excellent service
- Passionate professional who cares about their team, the customer, and their experience
- Empathetic leader who exercises empathy and patience towards everyone you interact with
- Sense of urgency at all times
- Creative, challenging existing assumptions and finding ways to leverage technology and team talents
- Curious, wanting to know the whole story to make the right decisions early
- Problem solver with the ability to take a ‘deep dive’ into details while staying focused on the big picture
- Anti-status quo, taking action to improve processes
- Communicative, comfortable with phone communications throughout the claims process
- A sense of humor
What you'll do
- Manage specialists who handle a high volume of real property and auto losses
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for handling, including evaluation and settlement
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the loss and what to expect throughout the process
- Serve as a resource for escalations
- Responsible for accuracy and adequacy of reserving
- Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation
Qualifications
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
- 5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience
- 3+ years leadership experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, and dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Third Party Property Damage Team Lead, UK employer: Reserv
At Reserv, we pride ourselves on being an exceptional employer that fosters a culture of empathy, transparency, and empowerment in a remote-first environment. Our commitment to employee growth is reflected in our generous benefits package, including competitive PTO, health insurance, and a supportive work-life balance, all while leveraging technology to enhance your work experience. Join us to be part of a high-performing team that values diversity and innovation, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Property Damage Team Lead, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your passion and fit for the role, especially when it comes to leading a team.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and tackled challenges. Highlight your tech-savvy approach and how you've used analytics to drive performance.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Third Party Property Damage Team Lead, UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in managing claims and how you've used technology to improve processes. We want to see how you fit into our vision!
Showcase Your Leadership Skills:As a Claims Team Lead, your leadership experience is crucial. Share specific examples of how you've motivated teams and handled challenges. We love seeing how you’ve made a positive impact on your team!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Reserv
✨Know Your Stuff
Make sure you brush up on your knowledge of real property and auto damage losses. Be prepared to discuss specific cases or experiences that highlight your expertise. This will show the interviewers that you’re not just a leader, but a subject matter expert who understands the ins and outs of the claims process.
✨Show Off Your Tech Savvy
Since the role involves leveraging technology and analytics, be ready to talk about any tools or systems you've used in the past. Share examples of how you've implemented tech solutions to improve efficiency or performance in your previous roles. This will demonstrate your alignment with their tech-driven approach.
✨Emphasise Your Leadership Style
As a potential team lead, it’s crucial to convey your leadership philosophy. Discuss how you foster a positive work environment and promote teamwork. Use examples that showcase your empathetic approach and how you’ve successfully managed remote teams, as this is a key aspect of the role.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of specific challenges you've encountered in claims management and how you tackled them. Highlight your ability to dive into details while keeping an eye on the bigger picture, which is essential for this position.
