At a Glance
- Tasks: Lead a dynamic team managing property damage claims with a focus on tech and analytics.
- Company: Join Reserv, a forward-thinking company prioritising innovation and teamwork.
- Benefits: Enjoy generous health insurance, competitive PTO, and work-from-anywhere flexibility.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
- Why this job: Make a real impact in a supportive environment while driving efficiency through technology.
- Qualifications: 5+ years in insurance claims and 3+ years in management, preferably remote.
The predicted salary is between 50000 - 65000 € per year.
About the role
As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert with deep technical and subject matter experience in the world of real property and auto damage losses
- Tech-oriented, excited by building a tech-driven organization while delivering excellent service
- Passionate professional who cares about their team, the customer, and their experience
- Empathetic leader who exercises empathy and patience towards everyone you interact with
- Sense of urgency at all times
- Creative, challenging existing assumptions and finding ways to leverage technology and team talents
- Curious, wanting to know the whole story to make the right decisions early
- Problem solver with the ability to take a ‘deep dive’ into details while staying focused on the big picture
- Anti-status quo, taking action to improve processes
- Communicative, comfortable with phone communications throughout the claims process
- A sense of humor
What you'll do
- Manage team leads and specialists who manage a high volume of real property and auto losses
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for handling, including evaluation and settlement
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the loss and what to expect throughout the process
- Serve as a resource for escalations
- Responsible for accuracy and adequacy of reserving
- Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation
Qualifications
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
- 5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience
- 3+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Third Party Property Damage Claims Manager, UK employer: Reserv
At Reserv, we pride ourselves on being an exceptional employer that fosters a culture of empathy, transparency, and empowerment in a remote-first environment. Our commitment to employee well-being is reflected in our generous health insurance package, competitive PTO policy, and the flexibility to work from anywhere, ensuring a healthy work-life balance. We actively support professional growth through continuous feedback and innovative practices, making us an ideal place for motivated individuals looking to make a meaningful impact in the claims management field.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Property Damage Claims Manager, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your passion and fit for the team, making you stand out as a candidate.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past experiences, especially those that highlight your leadership and problem-solving abilities. This will help you connect with interviewers and demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Third Party Property Damage Claims Manager, UK
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see how much you care about claims management and your team. Share examples of how you've made a difference in previous roles!
Be Tech-Savvy:Since we're all about leveraging technology, make sure to highlight your experience with tech tools and analytics. Tell us how you've used these to improve processes or outcomes in your past jobs.
Demonstrate Leadership Skills:As a Claims Manager, you'll need to lead a high-performing team. Use your application to showcase your leadership style and any successful strategies you've implemented to foster teamwork and growth.
Tailor Your Application:Make sure your application speaks directly to the job description. We love it when candidates align their skills and experiences with what we're looking for. Don't forget to apply through our website for the best chance!
How to prepare for a job interview at Reserv
✨Know Your Stuff
Make sure you brush up on your knowledge of property and auto damage claims. Be ready to discuss specific cases or experiences that highlight your expertise. This will show that you’re not just a manager, but a subject matter expert who can lead the team effectively.
✨Show Off Your Tech Savvy
Since the role emphasises leveraging technology and analytics, be prepared to talk about any tools or systems you've used in the past. Share examples of how you've implemented tech solutions to improve efficiency or solve problems in your previous roles.
✨Demonstrate Leadership Skills
Think of examples where you've successfully led a team, especially in a remote environment. Highlight your ability to foster a positive work culture and how you’ve encouraged professional growth among your team members. This will resonate well with their focus on empathy and teamwork.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Prepare to discuss how you would approach complex claims issues or manage escalations. This will showcase your ability to think critically and act decisively when it counts.
