At a Glance
- Tasks: Provide top-notch customer service and manage property damage claims with empathy and urgency.
- Company: Join a tech-driven claims organisation that values innovation and diversity.
- Benefits: Generous health insurance, retirement plan, competitive PTO, and work-from-anywhere flexibility.
- Other info: Embrace a culture of empathy and continuous improvement in a remote-first setting.
- Why this job: Make a real impact by helping customers through their claims journey in a supportive environment.
- Qualifications: Bachelor's degree preferred; experience in insurance claims or customer service is a plus.
The predicted salary is between 30000 - 40000 € per year.
About the role
Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims organisation. Passionate claims professional who cares about the customer and their experience. Sense of urgency - at all times. That does not mean working at all hours. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don’t just wish things were done differently, you act on it.
What you'll do
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests.
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action.
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
- Coordinate the repair, if necessary, for the property damage.
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling.
- Communicate and coordinate with involved parties regarding negotiations and settlement.
- Provide input for continuous development best practices, and process improvements.
Who you are
Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency - at all times. That does not mean working at all hours. Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. Anti-status quo. You don’t just wish things were done differently, you act on it.
Qualifications
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
- Experience with handling real property damage, this is not required but encouraged.
- Minimum of 1 year experience with insurance claims and/or customer service.
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental.
- Retirement plan with employer matching.
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work.
- Work from anywhere to facilitate your work-life balance.
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. Work toward reducing and eliminating all the administrative work from an adjuster role. Foster a culture of empathy, transparency, and empowerment in a remote-first environment.
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Third Party Property Damage Claims Adjuster, UK employer: Reserv
At Reserv, we pride ourselves on being an excellent employer by fostering a culture of empathy, transparency, and empowerment in a remote-first environment. Our generous benefits package, including health insurance, retirement plans, and competitive PTO, ensures that our employees maintain a healthy work-life balance while pursuing their professional growth. We actively listen to employee feedback to continuously improve the claims process, making it a rewarding and meaningful place to work for passionate claims professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Property Damage Claims Adjuster, UK
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice your conversational skills! Since this role involves a lot of communication, we suggest you role-play common scenarios with friends or family. This will help you feel more confident when discussing claims and resolving conflicts during interviews.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories that highlight your empathy and problem-solving skills. We want to see how you care about the customer experience and how you’ve made a difference in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and excited about joining our tech-driven claims organisation.
We think you need these skills to ace Third Party Property Damage Claims Adjuster, UK
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see that you're not just looking for any job, but that you're genuinely excited about building a tech-driven claims organisation and providing top-notch customer service.
Be Conversational:Since we value communication, make sure your written application reflects a conversational tone. Show us that you can handle conflict in a constructive way and that you’re ready to engage with customers and colleagues alike.
Highlight Your Curiosity:We love candidates who are curious and eager to learn. In your application, share examples of how you've sought to understand the bigger picture in past roles or how you've acted on feedback to improve processes.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process as smoothly as possible!
How to prepare for a job interview at Reserv
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property damage claims. Brush up on relevant laws and regulations, and be ready to discuss your previous experiences in customer service or claims handling. This will show that you're not just passionate but also knowledgeable.
✨Show Your Empathy
Since this role requires a high level of customer interaction, be prepared to demonstrate your empathetic approach. Think of examples where you've successfully handled difficult conversations or resolved conflicts. Highlighting your ability to connect with customers will set you apart.
✨Be Curious
During the interview, ask insightful questions about the company's processes and how they handle claims. This shows that you're genuinely interested in understanding the whole story and are eager to contribute to improvements. It aligns perfectly with the 'anti-status quo' mindset they're looking for.
✨Demonstrate Your Sense of Urgency
Prepare to discuss situations where you've had to act quickly and efficiently. Share examples that illustrate your ability to manage multiple claims while maintaining high-quality service. This will highlight your sense of urgency and commitment to prompt resolutions.
