At a Glance
- Tasks: Lead a dynamic team in managing tech-driven claims for bodily injury and credit hire.
- Company: Join a forward-thinking company that values empathy and innovation.
- Benefits: Enjoy generous health insurance, retirement plans, and flexible work-from-anywhere options.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
- Why this job: Make a real impact by transforming the claims process with your creativity and leadership.
- Qualifications: 3+ years of management experience and 5+ years in insurance claims required.
The predicted salary is between 50000 - 65000 £ per year.
Who you are
- Highly motivated and growth oriented.
- Excited by the prospect of building a tech driven claims organisation.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic, exercising empathy and patience towards everyone you interact with.
- Sense of urgency at all times.
- Creative, able to find the right exit ramp for the resolution of the claim that is in the insured's best interest.
- Enjoys conflict as a conversational opportunity.
- Curious, wanting to know the whole story to make the right decisions early and action them to a prompt resolution.
- Anti status quo, acting on the desire for change.
- Communicative.
- Possesses a sense of humour.
What you'll do
- Manage the day to day operations of a team of credit hire and bodily injury adjusters.
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
- Implement and maintain best practices for claims handling.
- Monitor and analyse claims data to identify trends and areas for process improvement.
- Align team with client and customer expectations of the claims process.
- Serve as a resource for escalated claims.
- Responsible for accuracy and adequacy of all aspects of claim reserving.
- Work with team managers to develop strategies to mitigate fraudulent claims.
- Foster a positive work environment, promote teamwork, and encourage professional growth.
- Execute on performance management; attract, hire, retain and provide high level of training.
- Collaborate with internal teams to resolve complex claims related issues.
- Establish and maintain strong relationships with external stakeholders.
- Prepare and present comprehensive claims reports to internal stakeholders.
Qualifications
- 3+ years of management experience, preferably in a remote environment.
- 5+ years in insurance claims experience, preferably in motor with bodily injury & credit hire experience.
- Deep understanding of motor claims, personal injury and credit hire.
- Knowledge of industry regulations and commitment to compliance.
- Comfortable with technology and evolving claims systems for better efficiencies.
- Demonstrated commitment to quality, accuracy, and attention to detail.
- Integrity, ethics, and accountability in handling confidential information.
Benefits
- Generous health-insurance package with nationwide coverage.
- Retirement plan with employer matching.
- Competitive PTO policy.
- Generous family leave policy after 8 months of continuous work.
- Work from anywhere to facilitate work life balance.
- Apple laptop, large second monitor, and other quality-of-life equipment.
At Reserv, we value diversity in backgrounds, perspectives, and life experiences. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Team Lead - Bodily Injury/Credit Hire employer: Reserv
At Reserv, we pride ourselves on being an exceptional employer that fosters a culture of empathy, transparency, and empowerment in a remote-first environment. Our generous benefits package, including comprehensive health insurance, competitive PTO, and a commitment to employee growth, ensures that our team members feel valued and supported. We encourage creativity and innovation, allowing you to make meaningful contributions while enjoying the flexibility of working from anywhere.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead - Bodily Injury/Credit Hire
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples from your past experiences that highlight your empathy, creativity, and conflict resolution abilities. This will make you stand out as a candidate who can handle the challenges of the role.
✨Tip Number 3
Don’t shy away from asking questions during your interview. Show your curiosity by inquiring about the team dynamics, the tools they use, and how they measure success. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your discussion. This shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Lead - Bodily Injury/Credit Hire
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see how excited you are about building a tech-driven claims organisation and how you can contribute to that vision.
Be Empathetic:Since empathy is key in this role, make sure to highlight your experiences where you've demonstrated understanding and patience. Share stories that showcase your ability to connect with customers and colleagues alike.
Communicate Clearly:We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and avoid jargon unless it's relevant to the role. Show us what communication means to you!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Reserv
✨Know Your Stuff
Make sure you brush up on your knowledge of motor claims, especially in bodily injury and credit hire. Familiarise yourself with relevant regulations and the Civil Procedure Rules (CPR) so you can confidently discuss how they apply to the role.
✨Show Your Empathy
Since empathy is key in this role, think of examples from your past where you've demonstrated understanding and patience towards customers. Be ready to share these stories during the interview to showcase your ability to connect with clients.
✨Be a Problem Solver
Prepare to discuss how you've tackled conflicts or challenges in previous roles. Highlight your creative thinking and how you’ve found effective resolutions that benefit all parties involved. This will show your potential employer that you can handle the complexities of claims management.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since communication is vital in this position, consider how you would explain complex claims processes to someone unfamiliar with them. This will demonstrate your ability to convey information effectively.
