Senior Manager, Property Claims UK

As a Senior Manager Property Claims at Reserv, you will lead a team of claims professionals managing agriculture and property claims. Your expertise will drive operational effectiveness, utilising technology and analytics to improve efficiencies and outcomes. You’ll play a vital role with the team, clients, and customers, ensuring high-quality standards and compliance with regulatory, internal, and contractual SLAs. This role requires exceptional leadership skills and a strong understanding of claims, ideally with experience managing multi-line portfolios across agriculture and property.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
• Experienced in reviewing and analysing contracts
• Tech-oriented, excited by building a tech-driven claims organisation while delivering excellent service
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader exercising empathy and patience towards everyone you interact with
• Sense of urgency at all times
• Creative, challenging existing assumptions and leveraging technology and team talents to address problems
• Curious, wanting to know the whole story to make the right decisions early
• Problem solver with the ability to take a ‘deep dive’ into details while staying focused on the big picture
• Anti-status quo, taking action to change things
• Communicative, understanding the importance of phone communications throughout the claims process
• A sense of humour

What you'll do

• Lead and manage a team of claims professionals handling agriculture and property claims across diverse accounts
• Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery
• Monitor and analyse claims data to identify trends, patterns, and opportunities for process improvement
• Ensure alignment of team performance with client and customer expectations for the claims process
• Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution
• Ensure the accuracy and adequacy of claim reserving practices across all managed claims
• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards
• Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development
• Take ownership of performance management; attract, hire, retain, and train high-performing claims professionals
• Collaborate with internal teams to resolve escalated or high-complexity claims issues
• Build and maintain strong relationships with external stakeholders
• Prepare and present detailed claims reports, metrics, and analysis to clients

Qualifications

• Chartered Institute Qualifications minimum of DIP CII or equivalent
• 10+ years in insurance claims management experience in multiple lines of business
• 8+ years management experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve claims systems and processes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• Retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.