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- Tasks: Guide customers through the insurance claims process and provide exceptional service.
- Company: A forward-thinking insurtech company with a focus on customer experience.
- Benefits: Flexible working arrangements, generous health insurance, and support for industry qualifications.
- Why this job: Make a real difference in people's lives by helping them navigate their claims.
- Qualifications: Experience in customer service, strong communication skills, and empathy.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A forward-thinking insurtech company is seeking a Customer Experience Specialist to provide outstanding service during the claims process. This role involves guiding customers through the insurance claims journey, addressing inquiries via phone and email, and maintaining accurate records.
Ideal candidates have experience in customer service, especially within insurance, strong communication skills, and a commitment to empathy.
The company offers flexible working arrangements, a generous health insurance package, and support for industry qualifications.
Remote-First Insurance Claims Customer Experience Specialist employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote-First Insurance Claims Customer Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Customer Experience Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles, especially in insurance. Practise your responses, focusing on how you've handled challenging situations with empathy and strong communication skills.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous customer service roles and any specific achievements. Use examples that demonstrate your ability to guide customers through complex processes, just like in the claims journey.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our forward-thinking team. Plus, it gives us a better chance to see your enthusiasm for the role!
We think you need these skills to ace Remote-First Insurance Claims Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in insurance. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and empathy. Tell us why you’re passionate about helping customers through the claims process.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Reserv
✨Know Your Insurance Basics
Brush up on your insurance knowledge, especially around claims processes. Being able to discuss common terms and procedures will show that you’re not just a customer service pro but also someone who understands the industry.
✨Showcase Your Empathy
Prepare examples from your past experiences where you demonstrated empathy in customer interactions. This role is all about guiding customers through potentially stressful situations, so highlighting your ability to connect with them will be key.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Reflect back what you’ve heard before answering. This shows that you value communication and are ready to engage with customers effectively.
✨Familiarise Yourself with Remote Work Tools
Since this is a remote-first position, be prepared to discuss your experience with remote work tools and how you stay organised. Mention any specific software you’ve used for customer service or team collaboration to demonstrate your readiness for the role.
