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- Tasks: Lead a team of claims professionals and manage property claims efficiently.
- Company: Join Reserv, an innovative insurtech backed by Bain Capital, focused on transforming claims with AI.
- Benefits: Enjoy remote work flexibility, competitive holidays, and a generous health insurance package.
- Why this job: Be part of a tech-driven culture that values empathy, innovation, and teamwork in the claims process.
- Qualifications: 10+ years in insurance claims management and 5+ years in leadership roles required.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
About the role
As a Property Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
- Experienced in reviewing and analyzing contracts
- Tech-oriented and excited by the prospect of building a tech-driven claims organization while delivering excellent service
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader who exercises empathy and patience towards everyone you interact with
- Creative and challenges existing assumptions to leverage technology and team talents
- Curious and wants to know the whole story to make the right decisions early
- Problem solver with the ability to take a deep dive into details while staying focused on the big picture
- Anti-status quo and takes action to improve processes
- Communicative and understands the importance of phone communications throughout the claims process
- Possesses a sense of humour
What we need
- Manage a team of property adjusters managing a mix of accounts
- Look after your own caseload and oversee larger losses and contentious cases
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
- Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
- 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
- 5+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Property Claims Manager, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Manager, UK
✨Tip Number 1
Familiarise yourself with the latest trends in insurtech and claims management. Understanding how AI and automation are transforming the industry will not only impress us but also show your commitment to innovation.
✨Tip Number 2
Network with professionals in the insurance and claims sectors, especially those who have experience with technology-driven solutions. Engaging in conversations can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved processes in previous roles. We value leaders who can demonstrate their impact through data and results.
✨Tip Number 4
Showcase your understanding of compliance and regulatory requirements in claims management. Being well-versed in these areas will highlight your expertise and readiness for the role.
We think you need these skills to ace Property Claims Manager, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims management and showcases your leadership skills. Emphasise any tech-driven projects you've been involved in, as Reserv values a tech-oriented approach.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurtech industry. Mention specific examples of how you've leveraged technology to improve claims processes and your commitment to quality and compliance.
Showcase Your Problem-Solving Skills: Use your application to demonstrate your problem-solving abilities. Provide examples of challenges you've faced in previous roles and how you creatively addressed them, particularly in managing claims or leading teams.
Highlight Your Communication Skills: Since the role requires effective communication with various stakeholders, include examples in your application that showcase your ability to communicate complex information clearly and empathetically, especially in high-pressure situations.
How to prepare for a job interview at Reserv
✨Showcase Your Leadership Skills
As a Property Claims Manager, you'll need to demonstrate exceptional leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering a positive work environment and promoting teamwork.
✨Highlight Your Tech Savviness
Reserv is looking for someone who is comfortable with technology. Be ready to discuss your experience with claims systems and how you've leveraged technology and analytics to improve efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex claims situations. Think of specific instances where you had to make tough decisions or navigate challenging claims, and be prepared to explain your thought process.
✨Emphasise Your Empathy and Communication Skills
Given the nature of claims management, it's crucial to show that you can communicate effectively and empathetically. Prepare to discuss how you've handled difficult conversations with clients or team members, showcasing your ability to maintain strong relationships.
