Property Claims Director, UK

About Reserv

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

About The Role

As an Agriculture/Property Claims Director at Reserv, you will lead a team of claims professionals managing agriculture and property claims. Your expertise will drive operational effectiveness, utilizing technology and analytics to improve efficiencies and outcomes. You’ll play a vital role with the team, clients, and customers, ensuring high‑quality standards and compliance with regulatory, internal, and contractual SLAs. This role requires exceptional leadership skills and a strong understanding of claims, ideally with experience managing multi‑line portfolios across agriculture and property.

Who You Are

• Highly motivated and growth‑oriented
• Subject matter expert in commercial transportation claims, including coverage and litigation; experienced in reviewing and analyzing contracts
• Tech‑oriented and excited by the prospect of building a tech‑driven claims organization while delivering excellent service; proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader who exercises empathy and patience towards everyone you interact with
• Sense of urgency – at all times, without working all hours
• Creative, challenges existing assumptions and finds ways of leveraging technology and the talents of your team to address problems
• Curious, wants to know the whole story so you can make the right decisions early and be decisive when it counts
• Problem solver who can take a deep‑dive into details while staying focused on the big picture
• Anti‑status‑quo, takes action rather than just wishing for change
• Communicative and comfortable with the importance of phone communications throughout the claims process
• Sense of humor – because claims are hard enough as it is

What You’ll Do

• Lead and manage teams of claims professionals handling agriculture and property claims across diverse accounts
• Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets
• Implement and maintain best practices for claims handling (intake, investigation, evaluation, settlement, and recovery) tailored to agriculture and property claims
• Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to agriculture and property sectors
• Ensure alignment of team performance with client and customer expectations for the claims process
• Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution
• Ensure the accuracy and adequacy of claim reserving practices across all managed claims
• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards
• Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development
• Take ownership of performance management; attract, hire, retain, and train high‑performing claims professionals with expertise in agriculture and property claims
• Collaborate with internal teams such as Account Management, Compliance, and Claim Operations to resolve escalated or high‑complexity claims issues
• Build and maintain strong relationships with external stakeholders, including farmers, landowners, policyholders, agents, brokers, and legal representatives
• Prepare and present detailed claims reports, metrics, and analysis to clients, offering expert advice on claims trends and risk mitigation strategies specific to agriculture and property

Qualifications

• Chartered Institute qualifications minimum of DIP CII or equivalent (working toward will be considered)
• 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
• 8+ years management experience with preference for remote environment
• Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health‑insurance package with nationwide coverage, vision, and dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate work‑life balance
• Apple laptop, large second monitor, and other quality‑of‑life equipment you may want

Additionally, We Will

• Listen to your feedback to enhance and improve upon the long‑standing challenges of the adjuster role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote‑first environment

EEO Statement

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!