Property Claims Adjuster, UK

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

Who you are

• Highly motivated and growth-oriented. You’re excited by the prospect of building a tech-driven claims organisation.
• Passionate adjuster who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you action on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humour. Claims are hard enough as it is.

What we need

• Ability to handle claims from ‘cradle to grave’.
• Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business.
• Strong organisational skills and the ability to prioritise your workload.
• Ability to work to system driven SLAs and workflows.
• Strong communication skills - both written and oral.
• Comfortable working in a fluid role in a fast-paced environment.

Requirements

• Minimum of 5 years of experience in property claims in all or any of the following: Commercial, Personal, Agriculture.
• Business Interruption knowledge would be advantageous.
• Claims authority of £25,000 or more in current role.
• Awareness of current UK trends associated with Insurance and the wider market impacts.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.