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For Companies At a Glance
- Tasks: Handle claims with creativity and empathy while driving efficiency through tech.
- Company: Join an innovative insurtech backed by Bain Capital, focused on transforming claims.
- Benefits: Enjoy competitive pay, health insurance, a pension plan, and remote work flexibility.
- Why this job: Be part of a team tackling real challenges in the insurance industry with cutting-edge technology.
- Qualifications: 2+ years in UK claims, strong communication skills, and a passion for problem-solving.
- Other info: Diverse environment with opportunities for professional growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology tobring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolvingenvironment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Who you are
- Highly motivated and growth-oriented. You\’re excited by the prospect of building a
- tech-driven claims org.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency – at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you action on it.
- Communicative. (we\\\’d love to know what this means to you)
- And did we mention, you have a sense of humour. Claims are hard enough as it is.
What we need
- Ability to handle high frequency, low value and low severity claims across a variety of lines, particularly property and liability from ‘cradle to grave’
- Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business
- Strong organisational skills and the ability to prioritise your workload.
- Ability to work to system driven SLAs and workflows.
- Strong communication skills – both written and oral.
- Comfortable working in a fluid role in a fast paced environment
Requirements
- Minimum of 2 years of experience in UK claims in all or any of the following:
- Commercial Property
- Personal Property
- Low Value Public or Products Liability
- Personal accident claims would be advantageous
- Claims authority of £5000 or more in current role
- Awareness of current UK trends associated with Insurance and the wider market impacts
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Generous health-insurance package with nationwide coverage
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energised!
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believethat diversity in viewpoints and critical thinking drives innovation, first-principles thinking, andsuccess. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
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Multi-Line Claims Adjuster, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Line Claims Adjuster, UK
✨Tip Number 1
Get to know the company inside out! Research Reserv's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to claims adjusting. Think about how you can demonstrate your empathy, creativity, and problem-solving skills – these are key traits they’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Multi-Line Claims Adjuster, UK
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the claims industry shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about building a tech-driven claims organisation.
Be Detail-Oriented: Make sure to highlight your attention to detail in your written application. We’re all about quality interactions, so showcasing your ability to provide high standards in your work will definitely catch our eye.
Communicate Clearly: Strong communication skills are key for us. Use your application to demonstrate how you can convey complex ideas simply and effectively. Remember, we love a good sense of humour too!
Tailor Your Application: Don’t just send a generic application. Tailor it to reflect how your experience aligns with our needs. We appreciate candidates who take the time to connect their background with what we’re doing at Reserv.
How to prepare for a job interview at Reserv
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of UK claims, especially in commercial and personal property. Be ready to discuss specific cases you've handled and how you approached them. This shows you're not just familiar with the theory but have practical experience too.
✨Show Off Your Empathy
Since empathy is key in this role, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your ability to connect with clients and resolve conflicts in a constructive way. It’s all about making the claims process smoother for everyone involved!
✨Demonstrate Your Curiosity
Reserv values curiosity, so come prepared with questions about their processes and technology. Show that you're eager to learn and improve the status quo. This not only reflects your interest in the role but also your proactive approach to problem-solving.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to explain complex claims scenarios, so being able to communicate effectively is crucial. Consider doing mock interviews to refine your delivery and ensure you come across as confident and knowledgeable.
