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- Tasks: As a Motor Claims Adjuster, you'll manage claims from start to finish, ensuring customer satisfaction.
- Company: Reserv is an innovative insurtech focused on automating claims with cutting-edge AI technology.
- Benefits: Enjoy remote work flexibility, a generous health package, and industry qualifications paid for by us.
- Why this job: Join a dynamic team tackling real-world challenges in claims while fostering a fun and supportive culture.
- Qualifications: You need 5+ years in motor claims, strong communication skills, and a passion for problem-solving.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 34000 - 52000 £ per year.
Join to apply for the Motor Claims Adjuster, UK role at Reserv
Join to apply for the Motor Claims Adjuster, UK role at Reserv
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can\’t wait to meet you.
Who you are
- Highly motivated and growth-oriented. You\’re excited by the prospect of building a tech-driven claims org.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency – at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured\’s best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don\’t just wish things were done differently, you action on it.
- Communicative. (we\’d love to know what this means to you)
- And did we mention, you have a sense of humor. Claims are hard enough as it is.
What we need
- Experience dealing with:
- Motor claims – repair, capture, intervention, 3rd party & property damage
- Claims processed / involving the MOJ and OIC
Requirements
- Minimum of 5 years of experience with motor claims
- Commercial or personal
- Fraud in the motor space
Benefits
- Generous health-insurance package with nationwide coverage
- Pension plan with employer contributions
- Industry Qualifications paid by us (after a qualifying period)
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Technology, Information and Internet
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Motor Claims Adjuster, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Adjuster, UK
✨Tip Number 1
Familiarise yourself with the latest trends in insurtech and AI, as Reserv is focused on these areas. Being able to discuss how technology can improve claims processes will show your enthusiasm for the role.
✨Tip Number 2
Highlight your experience in handling motor claims, especially in areas like credit hire negotiations and dealing with complex data. Be prepared to share specific examples of how you've successfully resolved claims in the past.
✨Tip Number 3
Demonstrate your communication skills by engaging in conversations about conflict resolution. Show that you can handle difficult situations with empathy and a sense of humour, which aligns with the company culture at Reserv.
✨Tip Number 4
Express your curiosity and willingness to learn during any interactions with the team. Discussing your desire for continuous professional development will resonate well with Reserv's values and their focus on innovation.
We think you need these skills to ace Motor Claims Adjuster, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in motor claims, particularly focusing on your ability to handle claims from 'cradle to grave'. Emphasise any specific achievements or metrics that demonstrate your success in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurtech industry. Mention how your skills align with the company's goals, especially your experience with credit hire negotiations and customer service excellence.
Showcase Your Soft Skills: Given the emphasis on empathy, communication, and creativity in the job description, provide examples of how you've successfully navigated conflicts or resolved customer issues in the past. This will help illustrate your fit for the company culture.
Highlight Continuous Learning: Mention any relevant certifications, such as Cert CII, and your commitment to professional development. Discuss any recent training or courses you've taken that relate to motor claims or insurance technology.
How to prepare for a job interview at Reserv
✨Show Your Passion for Technology
Make sure to express your excitement about working in a tech-driven environment. Discuss how you believe technology can improve the claims process and share any relevant experiences you've had with automation or digital tools.
✨Demonstrate Empathy and Communication Skills
Since the role requires a strong focus on customer experience, be prepared to share examples of how you've handled difficult situations with empathy. Highlight your communication style and how it helps in resolving conflicts positively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle claims from 'cradle to grave'. Think of specific scenarios where you successfully navigated complex claims and be ready to discuss your thought process.
✨Emphasise Your Curiosity and Willingness to Learn
Reserv values individuals who question the status quo. Be ready to talk about times when you sought out new information or learning opportunities to improve your work. This shows your commitment to continuous professional development.
