Third Party Property Damage Team Lead, UK in London

About Reserv

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Claims Team Lead at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high‑performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.

• Highly motivated and growth‑oriented
• Subject matter expert: You have deep technical and subject matter experience in the world of real property and auto damage losses.
• Tech‑oriented: You are excited by the prospect of building a tech‑driven organization while delivering an excellent service and have proven results leveraging technology and analytics.
• Passionate professional who cares about their team, the customer, and their experience.
• Empathetic leader: You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative: You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems.
• Curious: You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver: You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture.
• Anti-status quo: You don’t just wish things were done differently, you action on it.
• Communicative: You are comfortable with and understand the importance of phone communications throughout the claims process.
• And did we mention, a sense of humor: Claims are hard enough as it is.

What you’ll do

• Manage specialists who manage a high volume of real property and auto losses.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Implement and maintain best practices for handling, including: evaluation and settlement.
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement.
• Align team with client and customer expectations of the loss and what to expect throughout the process.
• Serve as a resource for escalations.
• Responsible for accuracy and adequacy of reserving.
• Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Execute on performance management; attract, hire, retain and provide high level of training.
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss‑related issues.
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives.
• Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation.

Qualifications

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus.
• 5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience.
• 3+ years leadership experience with preference for experience managing in a remote environment.
• Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Additionally, we will

• Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote‑first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!