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- Tasks: Be the go-to person for customers reporting claims and support adjusters with admin tasks.
- Company: A tech-driven insurance firm based in London, focused on customer satisfaction.
- Benefits: Competitive hourly wage, health insurance, and a pension plan.
- Other info: Remote work opportunity with a focus on career growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2+ years in customer support, strong communication, and Google Workspace skills.
The predicted salary is between 15 - 20 £ per hour.
A tech-driven insurance firm in London is seeking a Customer Experience Specialist to be the first point of contact for customers reporting claims. This role involves assisting adjusters with administrative tasks and ensuring smooth information flow during the claims process.
Candidates should have:
- 2+ years in customer support
- Strong communication and organisational skills
- Proficiency in Google Workspace
The position offers a competitive hourly wage and benefits including health insurance and a pension plan.
Remote Customer Experience Specialist (Claims Support) in London employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Specialist (Claims Support) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and customer support sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by practising common questions. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the tech side of things.
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your experience in customer support and how you’ve made a difference in previous roles. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Remote Customer Experience Specialist (Claims Support) in London
Some tips for your application 🫡
Show Off Your Customer Support Experience: Make sure to highlight your 2+ years in customer support. We want to see how you've helped customers in the past, so share specific examples that showcase your skills and experience.
Communicate Clearly and Confidently: Since this role is all about communication, ensure your application reflects your strong communication skills. Use clear language and a friendly tone to show us you can connect with customers effortlessly.
Organise Your Application: We love a well-structured application! Use headings, bullet points, and concise paragraphs to make it easy for us to read. This will also demonstrate your organisational skills, which are key for the role.
Familiarise Yourself with Google Workspace: As proficiency in Google Workspace is a must, mention any relevant experience you have with these tools. If you’ve used them to streamline processes or improve communication, let us know!
How to prepare for a job interview at Reserv
✨Know Your Stuff
Make sure you understand the ins and outs of the claims process. Brush up on common insurance terms and how they relate to customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or made a customer's day better – these stories will highlight your skills.
✨Get Familiar with Google Workspace
Since proficiency in Google Workspace is a must, make sure you're comfortable using tools like Google Docs, Sheets, and Gmail. You might be asked to demonstrate your skills, so practice creating documents or spreadsheets that could be relevant to the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You could ask about the team dynamics, how success is measured in this position, or what challenges the company is currently facing in customer experience.