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- Tasks: Lead a dynamic team managing agriculture and property claims with innovative tech solutions.
- Company: Join Reserv, an insurtech revolutionising claims with AI and automation.
- Benefits: Enjoy generous health insurance, pension contributions, and flexible work-from-anywhere options.
- Why this job: Make a real impact in the insurance industry while fostering a collaborative and inclusive environment.
- Qualifications: 10+ years in insurance claims management and strong leadership skills required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
About the role
As an Agriculture/Property Claims Director at Reserv, you will lead a team of claims professionals managing agriculture and property claims. Your expertise will drive operational effectiveness, utilising technology and analytics to improve efficiencies and outcomes. You will play a vital role with the team, clients, and customers, ensuring high-quality standards and compliance with regulatory, internal, and contractual SLAs. This role requires exceptional leadership skills and a strong understanding of claims, ideally with experience managing multi-line portfolios across agriculture and property.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
- Experienced in reviewing and analysing contracts
- Tech-oriented, excited by building a tech-driven claims organisation while delivering excellent service
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader, exercising empathy and patience towards everyone you interact with
- Sense of urgency at all times
- Creative, challenging existing assumptions and leveraging technology and team talents to address problems
- Curious, wanting to know the whole story to make the right decisions early
- Problem solver, able to take a deep dive into details while staying focused on the big picture
- Anti-status quo, taking action to change things
- Communicative, comfortable with the importance of phone communications throughout the claims process
- A sense of humour
What we need
- Lead and manage a team of claims professionals handling agriculture and property claims across diverse accounts
- Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets
- Implement and maintain best practices for claims handling, tailored to both agriculture and property claims
- Monitor and analyse claims data to identify trends, patterns, and opportunities for process improvement
- Ensure alignment of team performance with client and customer expectations for the claims process
- Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution
- Ensure the accuracy and adequacy of claim reserving practices across all managed claims
- Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards
- Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development
- Take ownership of performance management; attract, hire, retain, and train high-performing claims professionals
- Collaborate with internal teams to resolve escalated or high-complexity claims issues
- Build and maintain strong relationships with external stakeholders
- Prepare and present detailed claims reports, metrics, and analysis to clients
Requirements
- Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
- 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
- 8+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package
- Pension plan with employer contributions
- Competitive holiday/leave policy in addition to bank holidays
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
Diversity & inclusion
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Property Claims Director, UK in London employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Director, UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and tech industries. Attend events, webinars, or even casual meet-ups. You never know who might have the inside scoop on job openings at Reserv or other companies.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with agriculture and property claims in detail during interviews. Use specific examples that highlight your problem-solving skills and how you've leveraged technology to improve processes.
✨Tip Number 3
Be ready to demonstrate your leadership style. Think about how you can foster a positive team environment and drive performance. Share stories that showcase your empathetic approach and how you’ve successfully managed remote teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Reserv team and contributing to our mission of transforming claims management.
We think you need these skills to ace Property Claims Director, UK in London
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your deep technical knowledge in property and agriculture claims. We want to see how your experience aligns with the role, so don’t hold back on showcasing your subject matter expertise!
Be Tech-Savvy: Since we’re all about leveraging technology, let us know how you’ve used tech and analytics to improve claims processes in your previous roles. Share specific examples that demonstrate your comfort with tech-driven solutions.
Emphasise Leadership Skills: As a potential leader, it’s crucial to convey your management style and how you foster teamwork. We love empathetic leaders, so share stories that show how you’ve supported your team and driven performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Reserv!
How to prepare for a job interview at Reserv
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of agriculture and property claims. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you used technology to improve outcomes. This will show your expertise and passion for the role.
✨Showcase Your Leadership Style
As a Property Claims Director, your leadership skills are crucial. Think about examples where you've successfully led a team, resolved conflicts, or fostered a positive work environment. Highlight your empathetic approach and how it has benefited your team and clients.
✨Demonstrate Your Tech Savvy
Reserv is all about leveraging technology in claims management. Be ready to discuss any tech tools or analytics platforms you've used in previous roles. Share how these have helped streamline processes or improve efficiency in claims handling.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about complex claims situations. Prepare a few scenarios where you had to dive deep into details while keeping an eye on the bigger picture. This will showcase your problem-solving skills and your ability to make decisive decisions under pressure.
