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- Tasks: Lead a dynamic team managing motor claims and drive operational excellence through technology.
- Company: Join Reserv, an innovative insurtech transforming the claims process with AI and automation.
- Benefits: Enjoy a competitive salary, generous health package, and flexible remote work options.
- Why this job: Make a real impact in the insurance industry while fostering a positive team environment.
- Qualifications: 10+ years in insurance claims management and strong leadership skills required.
- Other info: Embrace a culture of diversity and innovation with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Motor Claims Manager, UK role at Reserv.
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable) goals and need people who can work in an evolving environment.
As a Motor Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
- Experienced in reviewing and analyzing contracts
- Tech-oriented and excited by the prospect of building a tech-driven claims organization while delivering excellent service
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader who exercises empathy and patience towards everyone you interact with
- Sense of urgency at all times
- Creative and challenges existing assumptions
- Curious and wants to know the whole story to make the right decisions
- Problem solver with the ability to take a deep dive into details while staying focused on the big picture
- Anti-status quo and takes action to improve processes
- Communicative and understands the importance of phone communications throughout the claims process
- Has a sense of humour
What we need
- Manage a team of motor adjusters managing a mix of accounts
- Look after your own caseload and oversee larger losses and contentious cases
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
- Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
- 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
- 5+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, and dental
- Pension plan with employer contributions
- Industry Qualifications paid by us (after a qualifying period)
- Competitive holiday/leave policy in addition to bank holidays
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Motor Claims Manager, UK in London employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Manager, UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and tech industries. Attend events, webinars, or even casual meet-ups. You never know who might have the inside scoop on job openings at Reserv or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing claims and leveraging technology. When you get the chance to chat with someone from Reserv, share these insights to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a role at Reserv that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching Reserv’s culture and values. Think about how your experience aligns with their mission of automating claims processes. Bring your A-game and be ready to discuss how you can help tackle those long-standing challenges in the claims world!
We think you need these skills to ace Motor Claims Manager, UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Manager role. Highlight your experience in managing claims and any tech-driven projects you've been involved in. We want to see how your background aligns with our goals at Reserv!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for claims management and how you can leverage technology to improve processes. Let us know why you're excited about joining our team!
Showcase Your Leadership Skills: As a Motor Claims Manager, leadership is key. Share examples of how you've successfully managed teams and fostered a positive work environment. We love hearing about your experiences that demonstrate empathy and problem-solving!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at Reserv
✨Know Your Stuff
Make sure you brush up on your knowledge of motor claims, especially in commercial transportation. Be ready to discuss your experience with coverage and litigation, as well as how you've leveraged technology and analytics in your previous roles.
✨Showcase Your Leadership Skills
As a Motor Claims Manager, you'll need to demonstrate exceptional leadership. Prepare examples of how you've managed teams effectively, fostered a positive work environment, and encouraged professional growth among your team members.
✨Be Tech-Savvy
Reserv is all about tech-driven solutions, so be prepared to discuss how you've used technology to improve claims processes. Think about specific tools or systems you've implemented and the results they achieved.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex claims-related issues. Remember, a bit of humour can go a long way in making a connection!
