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- Tasks: Be the first point of contact for customers and assist with claims processing.
- Company: Join an innovative insurtech focused on AI and automation in claims.
- Benefits: Enjoy a generous health package, pension plan, and work-from-anywhere flexibility.
- Other info: Diversity is valued; we encourage applicants from all backgrounds to apply.
- Why this job: Make a real difference in customer experience while working in a dynamic environment.
- Qualifications: 2 years in customer support or administrative roles, with strong communication skills.
The predicted salary is between 13 - 16 ÂŁ per hour.
About Reserv
Reserv is an insurtech creating and incubating cuttingâedge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is ventureâbacked by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle longâstanding problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
About The Role
We are looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact centre team. In this role, you will be the first point of contact for customers reporting new claims and will assist our team of multiâline adjusters with administrative tasks that help move claims toward resolution. You will gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fastâpaced environment, enjoys problemâsolving, and takes pride in delivering a great customer experience. This is an hourly, overtimeâeligible role.
Key Responsibilities
- Handle inbound calls to file new claims and assist customers with existing claim inquiries.
- Gather, review, and enter claim information accurately to ensure timely assignment and setup.
- Manage a queue of administrative tasks and serviceâlevel commitments efficiently.
- Review, organise, and upload incoming electronic mail and documents to the correct claim files.
- Prepare standard correspondence, such as acknowledgement letters and claim closure documents.
- Partner closely with claims adjusters to ensure they have complete and accurate information.
Requirements
- Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or complianceârelated organisation.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- High attention to detail and accuracy in data entry and documentation.
- Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
Benefits
- Generous healthâinsurance package.
- Pension plan with employer contributions.
- Competitive holiday/leave policy in addition to bank holidays â we want our employees fresh, healthy, happy, and energized!
- Industry qualifications paid by us (after a qualifying period).
- Work from anywhere to facilitate your workâlife balance.
- Apple laptop, large second monitor, and other qualityâofâlife equipment. Technology is something that should make your life easier, not harder!
EEO & Diversity
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, firstâprinciples thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Location: London, England, United Kingdom
Customer Experience Specialist, UK in London employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Experience Specialist, UK in London
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Reserv's mission and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Experience Specialist, especially your problem-solving skills and attention to detail.
â¨Tip Number 3
Show off your tech skills! Since you'll be using tools like Google Workspace, be ready to discuss your proficiency and any relevant experiences. Maybe even mention a time when tech helped you streamline a process or improve customer satisfaction.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Customer Experience Specialist position.
We think you need these skills to ace Customer Experience Specialist, UK in London
Some tips for your application đŤĄ
Show Off Your Customer Skills: Make sure to highlight your experience in customer support or claims roles. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your communication and problem-solving skills.
Be Detail-Oriented: Since this role requires high attention to detail, emphasise your organisational skills in your application. Mention any tools or methods you use to keep track of tasks and ensure accuracy in your work.
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Use keywords from the listing to show us you understand what weâre looking for.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre keen on joining our team!
How to prepare for a job interview at Reserv
â¨Know Your Stuff
Before the interview, make sure you understand Reserv's mission and the role of a Customer Experience Specialist. Familiarise yourself with their claims process and how automation plays a part in improving customer experience. This will show your genuine interest and help you answer questions more confidently.
â¨Showcase Your Skills
Highlight your previous experience in customer support or claims roles. Be ready to discuss specific examples where you've demonstrated strong organisational skills, attention to detail, and effective communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
â¨Prepare for Common Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and ensuring accuracy in data entry. Think about how you would respond to scenarios that may arise in the role, such as dealing with a frustrated customer or prioritising urgent claims.
â¨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, the tools they use for managing claims, or how they measure success in the Customer Experience Specialist role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.