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- Tasks: Handle high-frequency claims with a focus on customer experience and resolution.
- Company: Reserv is an innovative insurtech transforming claims through AI and automation.
- Benefits: Enjoy remote work, competitive holidays, health insurance, and tech perks like an Apple laptop.
- Why this job: Join a dynamic team tackling real challenges in the insurance industry with a fun culture.
- Qualifications: Minimum 2 years of UK claims experience; strong communication and organisational skills required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology tobring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolvingenvironment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Who you are
- Highly motivated and growth-oriented. You\’re excited by the prospect of building a
- tech-driven claims org.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency – at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you action on it.
- Communicative. (we\’d love to know what this means to you)
- And did we mention, you have a sense of humour. Claims are hard enough as it is.
What we need
- Ability to handle high frequency, low value and low severity claims across a variety of lines, particularly property and liability from ‘cradle to grave’
- Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business
- Strong organisational skills and the ability to prioritise your workload.
- Ability to work to system driven SLAs and workflows.
- Strong communication skills – both written and oral.
- Comfortable working in a fluid role in a fast paced environment
Requirements
- Minimum of 2 years of experience in UK claims in all or any of the following:
- Commercial Property
- Personal Property
- Low Value Public or Products Liability
- Personal accident claims would be advantageous
- Claims authority of £5000 or more in current role
- Awareness of current UK trends associated with Insurance and the wider market impacts
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Generous health-insurance package with nationwide coverage
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energised!
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believethat diversity in viewpoints and critical thinking drives innovation, first-principles thinking, andsuccess. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
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Express Claims Adjuster, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Express Claims Adjuster, UK
✨Tip Number 1
Familiarise yourself with the latest trends in the UK insurance market. Understanding current challenges and innovations will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurtech space, especially those who have experience with claims handling. Engaging in conversations can provide insights into the company culture and expectations at Reserv.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your problem-solving skills and ability to handle conflict. This aligns well with the qualities Reserv is looking for in a candidate.
✨Tip Number 4
Showcase your adaptability by being ready to discuss how you've thrived in fast-paced environments. Highlighting your organisational skills and ability to prioritise tasks will resonate with the demands of the role.
We think you need these skills to ace Express Claims Adjuster, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in commercial and personal property. Emphasise your ability to manage high frequency, low value claims and any specific achievements that demonstrate your attention to detail and organisational skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurtech industry. Mention how your values align with Reserv's focus on empathy, creativity, and problem-solving. Use specific examples from your past experiences to illustrate your fit for the position.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including a section in your CV or cover letter that highlights your experience in stakeholder interactions. Provide examples of how you've effectively communicated in challenging situations or resolved conflicts.
Demonstrate Curiosity and Adaptability: In your application, convey your curiosity about the insurance industry and your willingness to learn. Mention any relevant training or professional development you've pursued, and discuss how you’ve adapted to changes in previous roles, showcasing your anti-status quo mindset.
How to prepare for a job interview at Reserv
✨Show Your Passion for Claims
Make sure to express your enthusiasm for the claims industry and how you can contribute to a tech-driven environment. Share specific examples of how you've improved customer experiences in your previous roles.
✨Demonstrate Empathy and Communication Skills
Prepare to discuss how you handle difficult conversations and conflicts. Use examples that showcase your ability to empathise with clients while maintaining professionalism and clarity in communication.
✨Highlight Your Problem-Solving Abilities
Be ready to talk about situations where you've had to think creatively to resolve claims issues. Show that you're not just a follower of processes but someone who actively seeks better solutions.
✨Emphasise Your Organisational Skills
Discuss how you prioritise tasks and manage your workload effectively, especially in a fast-paced environment. Mention any tools or methods you use to stay organised and meet deadlines.
