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- Tasks: Be the first point of contact for customers and assist with claims processing.
- Company: Join a dynamic insurance contact centre focused on customer experience.
- Benefits: Enjoy competitive pay, health insurance, and flexible work-from-anywhere options.
- Other info: Diverse workplace that values unique perspectives and offers great career growth.
- Why this job: Make a real difference by helping customers navigate their claims smoothly.
- Qualifications: 2 years in customer support or administrative roles, with strong communication skills.
About Reserv
Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
About The Role
We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact centre team. In this role, you’ll be the first point of contact for customers reporting new claims and will assist our team of multi‑line adjusters with administrative tasks that help move claims toward resolution. You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering a great customer experience.
This is an hourly, overtime‑eligible role.
Key Responsibilities
- Handle inbound calls to file new claims and assist customers with existing claim inquiries.
- Gather, review, and enter claim information accurately to ensure timely assignment and setup.
- Manage a queue of administrative tasks and service‑level commitments efficiently.
- Review, organise, and upload incoming electronic mail and documents to the correct claim files.
- Prepare standard correspondence, such as acknowledgement letters and claim closure documents.
- Partner closely with claims adjusters to ensure they have complete and accurate information.
Requirements
- Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance‑related organisation.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- High attention to detail and accuracy in data entry and documentation.
- Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
Benefits
- Generous health‑insurance package
- Pension plan with employer contributions
- Competitive holiday/leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
- Industry qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work‑life balance
- Apple laptop, large second monitor, and other quality‑of‑life equipment. Technology is something that should make your life easier, not harder!
EEO & Diversity
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Location
London, England, United Kingdom
#J-18808-Ljbffr
Customer Experience Specialist, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, UK
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to nail down your responses.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Experience Specialist, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your relevant experience in customer support or claims, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t shy away from showcasing these skills in your application. Use clear, concise language and demonstrate your empathy and professionalism in your writing.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks efficiently. In your application, give examples of how you've managed your time and prioritised tasks in previous roles. This will help us see that you thrive in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Reserv
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Specialist. Familiarise yourself with the claims process and think about how your previous experience aligns with the tasks mentioned in the job description.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you’ve handled customer inquiries or resolved issues with empathy and professionalism.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific examples from your past roles where you successfully juggled various responsibilities while maintaining high attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.