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- Tasks: Manage motor claims from start to finish, ensuring customer satisfaction.
- Company: Reserv is an innovative insurtech focused on AI and automation in claims processing.
- Benefits: Enjoy remote work flexibility, health insurance, and a competitive holiday policy.
- Why this job: Join a dynamic team tackling real-world challenges with empathy and creativity.
- Qualifications: 5+ years in insurance, with expertise in personal injury and credit hire claims.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Bodily Injury Motor Claims Adjuster, UK role at Reserv
Join to apply for the Bodily Injury Motor Claims Adjuster, UK role at Reserv
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About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can\’t wait to meet you.
Who you are
- Highly motivated and growth-oriented. You\’re excited by the prospect of building a tech-driven claims org
- Passionate adjuster who cares about the customer and their experience
- Empathetic. You exercise empathy and patience towards everyone you interact with
- Sense of urgency – at all times. That does not mean working at all hours
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured\’s best interest
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution
- Anti-status quo. You don\’t just wish things were done differently, you action on it
- Communicative. (we\’d love to know what this means to you)
- And did we mention, you have a sense of humour. Claims are hard enough as it is
What we need
- Experience dealing with:
- Efficient caseload management from inception to settlement, you\’ll handle pre-litigated and litigated motor claims up to £25k
- Knowledge of working both the OIC and MOJ claims. Experience with Verisk/COA platform preferable
- Multi-jurisdictional exposure to cover England & Wales, Scotland and Northern Ireland
- A tenacious understanding of negotiating and settling credit hire claims
- Working with an MGA/Insurer/Reinsurer panel on referral, based on a delegated authority basis
- Attention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our business
- Excellent customer service skills
- Strong organisational skills and the ability to prioritise your workload
- Ability to work to system driven SLAs and workflows
- Strong communication skills, both written and oral
- Comfortable working in a fluid role in a fast paced environment
Requirements
- 5+ years of experience in the insurance industry (motor), focusing on claims handling
- 3+ years of experience in personal injury and credit hire claims handling
- Ability to deal with delegated authority and client philosophies
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
Benefits
- Generous health-insurance package
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Technology, Information and Internet
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Bodily Injury Motor Claims Adjuster, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodily Injury Motor Claims Adjuster, UK
✨Tip Number 1
Familiarise yourself with the latest trends in insurtech and AI, as Reserv is focused on these areas. Being able to discuss how technology can improve claims processes will show your enthusiasm for the role.
✨Tip Number 2
Highlight your experience with multi-jurisdictional claims, especially if you have worked with England & Wales, Scotland, and Northern Ireland. This will demonstrate your versatility and understanding of the complexities involved.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled conflict in a constructive manner. Since the role values conversational conflict resolution, showcasing your skills in this area will set you apart.
✨Tip Number 4
Emphasise your commitment to continuous learning and professional development. Mention any relevant courses or certifications you've pursued, as this aligns with Reserv's focus on growth and innovation.
We think you need these skills to ace Bodily Injury Motor Claims Adjuster, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in motor claims and personal injury handling. Use specific examples that demonstrate your skills in efficient caseload management and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the insurtech industry. Mention how your values align with Reserv's focus on empathy and innovation in claims handling.
Showcase Your Problem-Solving Skills: Provide examples of how you've tackled challenges in previous roles. Highlight your ability to negotiate and settle claims effectively, as well as your curiosity in understanding the full story behind each case.
Highlight Communication Skills: Since strong communication is key for this role, emphasise your written and oral communication abilities. Include instances where you successfully interacted with clients or stakeholders to resolve issues.
How to prepare for a job interview at Reserv
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for clients in previous roles, as this aligns with Reserv's focus on customer care.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled complex claims or resolved conflicts creatively. Highlight your ability to think outside the box and find solutions that benefit all parties involved.
✨Emphasise Your Adaptability
Reserv is looking for candidates who can thrive in a fast-paced, evolving environment. Be ready to share experiences that showcase your flexibility and willingness to embrace change in your work.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to explain complex concepts in a way that's easy to understand for various stakeholders.
