Bodily Injury Motor Adjuster, UK

About Reserv

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

What you'll do:

• Expertly handle claims submitted via the OIC Portal, ensuring compliance with the RTA Small Claims Protocol and efficient progression of low value personal injury claims.
• Effectively manage claims progressing through the MOJ Portal, encompassing Stages 1, 2, and where necessary, Stage 3 (litigation).
• Conduct thorough investigations into liability, indemnity, and quantum, making accurate and timely decisions.
• Proactively negotiate settlements with claimants, their representatives, and third parties, aiming for optimal and fair outcomes.
• Identify and investigate potentially fraudulent claims, escalating as per company protocols.
• Liaise effectively with a range of stakeholders, including claimants, solicitors, medical experts, engineers, and internal teams.
• Ensure accurate reserving and maintain comprehensive claim records.
• Adhere to all regulatory requirements and company guidelines, including Treating Customers Fairly (TCF) principles.
• Contribute to continuous process improvement and share best practices within the team.

Qualifications:

• Minimum of 3 years of experience as a Motor Bodily Injury Adjuster in the UK market.
• Knowledge of multi jurisdictional claims (England & Wales, Scotland, Northern Ireland).
• A strong understanding of the Civil Procedure Rules (CPR), Pre Action Protocols, and relevant legislation.
• Experience in identifying and pursuing subrogation and recovery opportunities.
• Ability to manage a demanding caseload independently, prioritising effectively to meet targets and service level agreements.
• Ability to deal with delegated authority and client philosophies.
• Ability to analyse and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Experience in handling non-portal personal injury claims.
• Commercially astute, with a focus on balancing customer outcomes with business interests.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

Benefits:

• Generous health‑insurance package.
• Pension plan with employer contributions.
• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry Qualifications paid by us (after a qualifying period).
• Work from anywhere to facilitate your work‑life balance.
• Apple laptop, large second monitor, and other quality‑of‑life equipment.

Additionally, we will:

• Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote‑first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!