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For Companies At a Glance
- Tasks: Be the first point of contact for customers and assist with claims processing.
- Company: Join a cutting-edge insurtech startup backed by top investors.
- Benefits: Enjoy remote work, competitive pay, health insurance, and a pension plan.
- Why this job: Make a real difference in customer experience while tackling industry challenges.
- Qualifications: 2 years in customer support or admin roles, strong communication skills required.
- Other info: Work-life balance with great tech tools and a diverse team culture.
The predicted salary is between 13 - 16 £ per hour.
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we would love to meet you.
About the role
We are looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. In this role, you will be the first point of contact for customers reporting new claims. You will also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution. You will gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.
Key Responsibilities
- Handle inbound calls to file new claims and assist customers with existing claim inquiries.
- Gather, review, and enter claim information accurately to ensure timely assignment and setup.
- Manage a queue of administrative tasks and service-level commitments efficiently.
- Review, organize, and upload incoming electronic mail and documents to the correct claim files.
- Prepare standard correspondence, such as acknowledgment letters and claim closure documents.
- Partner closely with claims adjusters to ensure they have complete and accurate information.
Requirements
- Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- High attention to detail and accuracy in data entry and documentation.
- Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
Generous health-insurance package, pension plan with employer contributions, competitive holiday/leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! Industry qualifications paid by us (after a qualifying period). Work from anywhere to facilitate your work-life balance. Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Customer Experience Specialist, UK Remote · United Kingdom in London employer: Reserv, Inc.
Contact Detail:
Reserv, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, UK Remote · United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Reserv or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Experience Specialists. Think about your past experiences and how they relate to the role. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in a fast-paced environment. We love candidates who can juggle responsibilities while keeping everything on track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team at Reserv.
We think you need these skills to ace Customer Experience Specialist, UK Remote · United Kingdom in London
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your experience in customer support. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your empathy and professionalism.
Be Detail-Oriented: Since this role requires a high level of accuracy, it's crucial to demonstrate your attention to detail in your application. Double-check your spelling and grammar, and consider including examples of how you've managed documentation or data entry in previous roles.
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in our job description. We love seeing candidates who take the initiative to align their background with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Reserv, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Reserv and its mission in the insurtech space. Understand their focus on AI and automation technology, and think about how your skills as a Customer Experience Specialist can contribute to their goals. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a great customer experience, be prepared to share specific examples from your past roles where you excelled in customer support or claims management. Highlight your ability to handle difficult situations with empathy and professionalism, as well as your organisational skills in managing multiple tasks.
✨Demonstrate Attention to Detail
Given the importance of accuracy in data entry and documentation for this position, come ready to discuss how you ensure precision in your work. You might even want to mention any tools or methods you use to double-check your work, as this will resonate well with the hiring team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, the challenges they face in the claims process, or how they measure success in customer experience. This not only shows your interest but also helps you gauge if the company is the right fit for you.
