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- Tasks: Provide top-notch customer service and manage property damage claims efficiently.
- Company: Join an innovative insurtech startup backed by industry veterans and venture capital.
- Benefits: Enjoy competitive pay, health insurance, remote work, and generous PTO.
- Other info: We value diversity and welcome applicants from all backgrounds to apply.
- Why this job: Be part of a tech-driven team tackling real challenges in the insurance industry.
- Qualifications: A degree is great, but experience in claims or customer service is key.
The predicted salary is between 30000 - 40000 £ per year.
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
About the role:
- Highly motivated and growth-oriented.
- Excited by the prospect of building a tech-driven claims organisation.
- Passionate claims professional who cares about the customer and their experience.
- Sense of urgency - at all times.
- Conflict-enjoyer; conflict does not have to be adversarial, but it HAS to be conversational.
- Curious; you have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo; you don’t just wish things were done differently, you act on it.
What you'll do:
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests.
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action.
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
- Coordinate the repair, if necessary, for the property damage.
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling.
- Communicate and coordinate with involved parties regarding negotiations and settlement.
- Provide input for continuous development best practices, and process improvements.
Qualifications:
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
- Experience with handling real property damage, this is not required but encouraged.
- Minimum of 1 year experience with insurance claims and/or customer service.
Generous health-insurance package with nationwide coverage, vision, & dental. Retirement plan with employer matching. Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work. Work from anywhere to facilitate your work-life balance. Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster role. Work toward reducing and eliminating all the administrative work from an adjuster role. Foster a culture of empathy, transparency, and empowerment in a remote-first environment.
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.
Third Party Property Damage Claims Adjuster, UK employer: Reserv Claims Analysis, LLC
Contact Detail:
Reserv Claims Analysis, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Property Damage Claims Adjuster, UK
✨Tip Number 1
Get to know the company inside out! Research Reserv's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their tech-driven claims organisation.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, being able to convey empathy and clarity is key. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Show your curiosity! Prepare questions about the role and the challenges they face in the claims process. This not only demonstrates your interest but also your proactive approach to problem-solving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the claims world.
We think you need these skills to ace Third Party Property Damage Claims Adjuster, UK
Some tips for your application 🫡
Show Your Passion: Let us see your excitement for the role! Share why you're passionate about claims and how you can contribute to building a tech-driven claims organisation. A little enthusiasm goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Avoid jargon unless it's relevant to the role.
Highlight Relevant Experience: Even if you don’t have direct experience in property damage claims, showcase any customer service or insurance-related roles you've had. We want to see how your background aligns with our needs!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Reserv Claims Analysis, LLC
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property damage claims. Brush up on relevant laws, common issues, and how technology is changing the landscape. This will show your passion for the role and your commitment to staying informed.
✨Show Your Empathy
Since this role requires a strong focus on customer experience, be prepared to share examples of how you've handled difficult situations with empathy. Highlight your ability to listen and resolve conflicts in a conversational manner, as this aligns perfectly with what they’re looking for.
✨Demonstrate Curiosity
During the interview, ask insightful questions about the company’s approach to automating claims processes. This not only shows your interest but also your desire to understand the bigger picture and contribute to innovative solutions.
✨Be Anti-Status Quo
Prepare to discuss times when you've challenged the norm or suggested improvements in your previous roles. This will resonate well with their need for someone who actively seeks to enhance processes and drive change within the organisation.