Third Party Property Damage Claims Adjuster, UK in London

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate claims professional who cares about the customer and their experience.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you act on it.

What you'll do

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests.
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Coordinate the repair, if necessary, for the property damage.
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling.
• Communicate and coordinate with involved parties regarding negotiations and settlement.
• Provide input for continuous development best practices, and process improvements.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Experience with handling real property damage, this is not required but encouraged.
• Minimum of 1 year experience with insurance claims and/or customer service.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• Retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.

Additionally, we will:

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!