Motor Claims Team Lead AD/TP, UK in London

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can't wait to meet you.

As a Claims team leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high‑performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals.

Who you are

• Highly motivated and growth‑oriented
• Subject matter expert with deep technical and subject matter experience in the world of commercial claims, including coverage and litigation.
• Tech‑oriented, excited by the prospect of building a tech‑driven claims organisation while delivering excellent service.
• Passionate claims professional who cares about their team, the customer, and their experience.
• Empathetic leader who promotes the ‘Reserv Way’ and values to your team and peers.
• Sense of urgency at all times.
• Creative, challenging existing assumptions and leveraging technology and team talents to address problems.
• Curious, wanting to know the whole story to make the right decisions early.
• Problem solver with the ability to take a ‘deep dive’ into operational workings while staying focused on the big picture.
• Anti‑status quo, taking action to improve processes.
• Communicative, comfortable with phone communications throughout the claims process.
• A sense of humour, recognising that claims are hard enough as it is.

What we need

• Manage the day to day operations of a team of motor adjusters managing a mix of accounts.
• Look after your own caseload and oversee larger losses and contentious cases.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
• Monitor and analyse claims data to identify trends, patterns, and areas for process improvement.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Responsible for accuracy and adequacy of all aspects of claim reserving.
• Work with team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Execute on performance management; attract, hire, retain and provide high level of training.