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- Tasks: Lead the governance and optimisation of the ServiceNow platform for a global renewable energy company.
- Company: Join RES, the world's largest independent renewable energy company focused on zero carbon energy.
- Benefits: Enjoy competitive rewards, personal growth opportunities, and a diverse, supportive work environment.
- Why this job: Make a real impact in digital transformation while collaborating with inspiring colleagues worldwide.
- Qualifications: Experience managing ServiceNow, strong leadership skills, and familiarity with Agile methodologies required.
- Other info: Spanish language skills are a plus; EU work permit needed.
The predicted salary is between 48000 - 72000 £ per year.
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ServiceNow Platform Manager, Kings Langley
Client:
RES
Location:
Kings Langley, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9e36e931eba3
Job Views:
5
Posted:
20.08.2025
Job Description:
Description
Do you want to work to make Power for Good?
We\’re the world\’s largest independent renewable energy company. We\’re guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.
We know that achieving our ambitions would be impossible without our people. Because we\’re tackling some of the world\’s toughest problems, we need the very best people to help us. They\’re our most important asset so that\’s why we continually invest in them.
RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they\’re at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.
Our competitive package offers a wide range of benefits and rewards.
The position
We are seeking a strategic and technically proficient ServiceNow Platform Manager to lead the governance, development, and optimization of our ServiceNow environment. This role is responsible for ensuring the platform delivers maximum value to the business, aligns with enterprise architecture, and supports digital transformation initiatives.
Reporting to the Global IT Service Delivery Director (Group & Digital), you’ll need to be proactive and autonomous as you take on a team responsible for delivering both major transformation and business as usual services. You’ll lead the vision and roadmap for ServiceNow and will ensure that capabilities align with IT and business strategy. You’ll build deep relationships with stakeholders, particularly the Global VP of IT Operations, where you will be instrumental in supporting the transformation of IT capabilities across the globe.
Key Responsibilities:
- Platform Ownership & Strategy: Own the ServiceNow platform roadmap, ensuring alignment with business goals and IT strategy. Define and enforce platform governance, standards, and best practices. Act as the primary liaison between business stakeholders and technical teams.
- Team Leadership & Vendor Management: Lead a team of ServiceNow developers, administrators, and analysts. Manage relationships with third-party vendors and implementation partners. Oversee resource planning, performance management, and skills development.
- Solution Delivery & Innovation: Drive the design, development, and deployment of new ServiceNow modules and enhancements. Ensure high-quality, scalable, and secure solutions across ITSM, ITOM, HRSD, CSM, and other modules. Promote automation, self-service, and user experience improvements.
- Platform Operations & Compliance: Ensure platform stability, performance, and availability. Oversee upgrades, patching, and release management. Maintain compliance with security, data privacy, and regulatory requirements.
- Stakeholder Engagement: Collaborate with business units to gather requirements and translate them into technical solutions. Provide regular updates, dashboards, and reporting to senior leadership. Champion ServiceNow adoption and continuous improvement across the organization.
Required Skills & Experience:
- Proven experience managing ServiceNow as a platform owner or lead architect.
- Strong understanding of ServiceNow architecture, modules, and integration capabilities.
- Experience with Agile delivery methodologies and DevOps practices.
- Excellent leadership, communication, and stakeholder management skills.
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD) are highly desirable.
- Familiarity with ITIL framework and enterprise service management principles.
Preferred Qualifications:
- Experience in large-scale ServiceNow implementations or transformations.
- Background in IT operations, digital services, or enterprise architecture.
- A conversational, or better, level of Spanish would be a very strong advantage.
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ServiceNow Platform Manager employer: RES
Contact Detail:
RES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Manager
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about the platform's capabilities will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or connect on LinkedIn to build relationships with others in the industry. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with Agile methodologies and DevOps practices. Since these are crucial for the role, having specific examples ready will show that you understand how to implement these practices effectively.
✨Tip Number 4
Highlight your leadership and stakeholder management skills during conversations. Be ready to share instances where you've successfully led teams or managed vendor relationships, as these are key aspects of the ServiceNow Platform Manager role.
We think you need these skills to ace ServiceNow Platform Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ServiceNow Platform Manager position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with ServiceNow, particularly any roles where you managed the platform or led teams. Use specific examples to demonstrate your achievements and how they align with the job requirements.
Showcase Leadership Skills: Since the role involves team leadership and stakeholder engagement, highlight your leadership experience. Discuss how you've successfully managed teams, collaborated with stakeholders, and driven projects to completion.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'platform governance', 'Agile delivery methodologies', and 'ServiceNow certifications', to ensure your application stands out.
How to prepare for a job interview at RES
✨Understand the Company’s Vision
Before your interview, make sure you understand RES's mission to create affordable, zero carbon energy. Be prepared to discuss how your experience aligns with their vision and how you can contribute to their goals.
✨Showcase Your Technical Proficiency
As a ServiceNow Platform Manager, you'll need to demonstrate your technical skills. Be ready to discuss specific projects where you've managed ServiceNow, highlighting your understanding of its architecture and modules.
✨Prepare for Stakeholder Engagement Questions
Since the role involves collaborating with various business units, think of examples where you've successfully engaged stakeholders. Be ready to explain how you gathered requirements and translated them into effective technical solutions.
✨Highlight Leadership and Team Management Experience
This position requires strong leadership skills. Prepare to discuss your experience in leading teams, managing vendor relationships, and fostering a collaborative environment. Share specific instances where your leadership made a significant impact.
