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- Tasks: Support renewable energy software and help manage wind, solar, and storage facilities globally.
- Company: Join a leading company in the Renewable Energy sector with a focus on innovation.
- Benefits: Gain valuable experience, develop technical skills, and work in a supportive team environment.
- Why this job: Make a real impact in the renewable energy industry while enhancing your tech skills.
- Qualifications: Experience in application support or IT; knowledge of Azure and data analysis is a plus.
- Other info: Dynamic international team with opportunities for career growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to work in the Renewable Energy industry supporting internal software to manage wind, solar and energy storage facilities around the world. The role includes opportunities to learn technologies in Renewable Energy and to make a contribution to the future development of our flagship SMART product (Site Monitoring, Analysis and Reporting Tool). The role offers development opportunities to testers or support specialists looking to progress their technical skills. The Software Support Analyst will join an established international team developing the SMART Application suite.
Key Accountabilities
- Lead a software team to establish products based on existing RES in-house software and Azure technology.
- Provide Tier 1 user support face to face, by phone and by email.
- Escalation and management of Tier 2 and Tier 3 support issues.
- Basic data analysis, network and server troubleshooting to support live and historical data issues.
- Manage support service level measurement and monitoring.
- Onboarding new wind, solar and storage sites into the SMART application suite.
- Work with users to create new extensions to SMART such as site reporting templates.
- Liaise with third parties, including system suppliers, to resolve data flow issues.
- Create user training material such as user guides and conduct face to face/remote training sessions.
- Assist the Product Owners in requirements analysis and the design of new functionality.
- Support the Application Developers in coordinating local testing, database and infrastructure support.
- Quality control of new product releases including testing, documentation and communication to users.
Knowledge
- Working knowledge of Excel for data analysis.
- Working knowledge of database technologies, . MS SQL Server.
- Understanding of DevOps practices such as continuous integration and delivery.
- Knowledge of Azure administration and maintenance including Azure Application Insights.
- Desirable: Basic knowledge of object-oriented programming languages. Python.
Skills
- Good written and verbal communication skills (native or fluent English).
- Desirable: French language skills.
- Good time management and ability to prioritise work.
- Good analysis skills and high attention to detail.
- Self-motivated and able to work proactively and collaboratively to find creative solutions to shared problems.
Experience
- Relevant experience working in application support, IT and/or QA.
- Ability to integrate with an existing international team.
- Experience of working with Azure IoT Hub and Edge technologies would be an advantage.
Qualifications
- Desirable: Degree in Computer Science, Engineering, another technical discipline or relevant experience.
Software Support Analyst - 12 ~Months Fixed Term in Kings Langley employer: RES
Contact Detail:
RES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst - 12 ~Months Fixed Term in Kings Langley
✨Tip Number 1
Network, network, network! Reach out to people in the Renewable Energy sector, especially those working with software support. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing any relevant projects or contributions you've made, especially if they relate to Azure or data analysis. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by brushing up on common software support scenarios. Think about how you would handle Tier 1 support issues or troubleshoot data flow problems. Practising these scenarios can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with Azure and your passion for renewable energy – it’ll make you stand out!
We think you need these skills to ace Software Support Analyst - 12 ~Months Fixed Term in Kings Langley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Analyst role. Highlight any relevant experience in application support, IT, or QA, and don’t forget to mention your knowledge of Azure technologies!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working in the Renewable Energy industry and how your background makes you a great fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since good written and verbal communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t hesitate to showcase any experience you have in creating user training materials.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at RES
✨Know Your Tech
Make sure you brush up on your knowledge of Azure technologies and database management, especially MS SQL Server. Familiarise yourself with the SMART application suite and be ready to discuss how you can contribute to its development.
✨Showcase Your Support Skills
Prepare examples of your experience in providing Tier 1 support. Think about specific situations where you resolved issues effectively, whether face-to-face, over the phone, or via email. This will demonstrate your communication skills and problem-solving abilities.
✨Be Ready for Data Analysis
Since the role involves basic data analysis, practice using Excel for data manipulation and reporting. Be prepared to discuss how you've used data to inform decisions or improve processes in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to renewable energy and the SMART product. This shows your genuine interest in the role and helps you understand how you can fit into their team and contribute to their goals.
