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- Tasks: Provide user support for innovative renewable energy applications and troubleshoot data issues.
- Company: Join the world's largest independent renewable energy company focused on zero-carbon energy.
- Benefits: Enjoy flexible working, private healthcare, and 25 days holiday plus volunteering opportunities.
- Why this job: Make a real impact in the renewable sector while growing your skills and career.
- Qualifications: 3-5 years in customer support for SaaS, with strong data analytics skills.
- Other info: Diverse and inclusive workplace celebrating different backgrounds and perspectives.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Do you want to work to make Power for Good? We’re the world’s largest independent renewable energy company. Our vision is to create a future where everyone has access to affordable, zero‑carbon energy. We believe our people drive our success and we invest heavily in their growth and well‑being. This role offers rewarding work that has a real impact, the chance to learn from inspiring colleagues across a global network, and the opportunity to grow personally and professionally. This position is a 12‑month fixed‑term contract.
The Digital Support Analyst in the Digital Solutions – APM team is a key team member who will provide Tier 1 and Tier 2 user support, face‑to‑face, by Microsoft Teams and by email. The role supports a range of internally developed applications and manages data for key partners.
Accountabilities- Provide Tier 1 user support, face‑to‑face, by Microsoft Teams and by email for a range of internally developed applications, platforms, and data acquisition.
- Escalate and manage Tier 2 and Tier 3 support issues.
- Perform basic data analysis and network and server troubleshooting to support data coverage issues.
- Support the implementation of new wind and solar sites onto the application.
- Liaise with third parties, including OEMs and suppliers to resolve data flow issues.
- Co‑ordinate testing and resolve database and infrastructure issues with the product development team.
- Adhere to customer SLA and support metrics.
- Keep users informed on the progress of their ticket resolution.
- Project‑manage the process of resolving complex tickets, coordinating all teams involved.
- Experience in data analytics and complex data queries and translations (e.g. SQL, MS Excel) is essential.
- Experience resolving issues related to Azure (SQL Server, Data Stores, Databricks, etc.).
- Experience managing tickets with ServiceNow or other support ticketing systems.
- Highly proficient verbal and written communication skills in English.
- Proficient in the use of MS Office / SharePoint.
- High levels of attention to detail, decision‑making and organisational skills.
- Strong interpersonal and communication skills, with the ability to navigate complex situations and effectively influence at all levels of an organisation.
- Analytical mindset with ability to leverage data for decision‑making.
- Integrity, professionalism, and discretion.
- 3–5 years experience working in a customer support role for a SaaS product.
- Track record of delivering results to customers in a commercial setting.
- Demonstrated track record of stakeholder engagement to enable aligned goals.
- Experience in fast‑paced environments.
- Multilingual is a plus, in particular French or Spanish.
- Experience working within the renewables sector would be an advantage.
- BS or equivalent experience in a technical, data analytics, or related field.
At RES we celebrate difference as we know it makes our company a great place to work. We encourage applicants from diverse backgrounds, ideas and points of view, and create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
Benefits- Pension schemes
- Flexible working
- Private healthcare
- Discounted green travel
- 25 days holiday (with options to buy/sell days)
- Enhanced family leave
- Four volunteering days per year
Location: Glasgow, Scotland, United Kingdom
Seniority Level: Associate
Employment Type: Full‑time
Job Function: Engineering and Information Technology
Software Support Analyst - 12 ~Months Fixed Term in Glasgow employer: RES
Contact Detail:
RES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst - 12 ~Months Fixed Term in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to software support. We should also be ready to discuss our experience with data analytics and troubleshooting, as these are key skills for the role.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of examples where we’ve successfully resolved complex issues in previous roles. This will demonstrate our analytical mindset and ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Software Support Analyst - 12 ~Months Fixed Term in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer support experience, especially with SaaS products, and any relevant data analytics skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about renewable energy and how your background aligns with our mission. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since this role requires strong verbal and written communication, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to showcase your interpersonal skills through examples.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our journey to create a future with affordable, zero-carbon energy. Let’s make Power for Good together!
How to prepare for a job interview at RES
✨Know Your Tech
Make sure you brush up on your technical skills, especially around data analytics and SQL. Be ready to discuss your experience with Azure and any support ticketing systems like ServiceNow. This will show that you're not just familiar with the tools but can also use them effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of user support, practice explaining complex technical issues in simple terms. Think about examples where you've successfully communicated with users or stakeholders, and be prepared to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved complex tickets or data flow issues. Highlight your analytical mindset and how you've used data to make decisions. This will help illustrate your capability to handle the challenges of the role.
✨Align with Their Values
Research the company's mission to create affordable, zero-carbon energy. Be ready to express how your values align with theirs and how you can contribute to their vision. This shows that you're not just looking for a job, but are genuinely interested in making an impact.
