OT Network Engineer in Glasgow

Do you want to work to make Power for Good? We're the world's largest independent renewable energy company, guided by a simple yet powerful vision to create a future where everyone has access to affordable, zero carbon energy. We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.

RES is a family with a diverse workforce, and we are dedicated to the personal and professional growth of our people, no matter what stage of their careers they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally. Our competitive package offers a wide range of benefits and rewards.

The position involves providing 1st & 2nd line support across our OT estate, with primary responsibility for troubleshooting, configuring, and maintaining networking and IT infrastructure. This role is ideal for someone with a solid IT support background who is looking to deepen their networking expertise and grow into the OT space. The role is hybrid (split between office and home location), with a strong focus on day-to-day support, ticket resolution, and configuration tasks. The successful candidate will also support the wider OT team with periodic onsite hardware deployments across the UK and Ireland, with the potential for occasional travel in Europe, so a willingness to travel as required is expected.

Accountabilities:

• Act as support for OT network and infrastructure issues, taking ownership of tickets through to resolution.
• Remote troubleshooting, support, and configuration of OT systems, network devices, and edge infrastructure.
• Investigate and resolve incidents involving switches, firewalls, routers, servers, and end-user devices, escalating to 3rd line where appropriate.
• Configure and maintain network equipment in line with established standards (e.g., VLANs, basic routing, firewall rules, switch port configuration).
• Monitor network health and respond to alerts, proactively identifying and addressing issues before they impact operations.
• Work remotely with other OT team members and field engineers to provide remote hands support whilst troubleshooting complex network issues.
• Maintain accurate documentation, including network diagrams, configuration records, asset registers, and knowledge base articles.
• Support the rollout of OT hardware by following standard deployment procedures and documentation when required to attend site, ensuring consistent and secure installations.
• Travel to operational sites on an as-needed basis to deploy or support OT hardware (e.g., switches, firewalls, edge devices).
• Liaise with site contacts, vendors, and internal teams to coordinate access, schedules, and support activities.
• Ensure compliance with health, safety, and security protocols both remotely and while on site.
• Team administration duties including coordination of support and deployment schedules, documentation management, and support for onboarding/offboarding processes.

Knowledge:

• Strong grasp of networking fundamentals, with a confident understanding of IP addressing, subnetting, VLANs, and basic routing concepts.
• Working knowledge of switches, routers, firewalls, and servers, including common configuration tasks and troubleshooting techniques.
• Understanding of common network protocols (e.g., TCP/IP, DNS, DHCP, SNMP, SSH, HTTPS) and how to use them in diagnosing issues.
• Familiarity with firewall rule sets and basic network security principles.
• Solid navigation, administration, and troubleshooting in Windows (including Server editions); awareness of Active Directory concepts such as users, groups, and group policy.
• Confident with command-line diagnostic tools (e.g., ipconfig/ifconfig, ping, tracert, nslookup, telnet).
• Experience working within a ticketing/ITSM system and following ITIL-aligned incident, problem, and change management processes.
• Understanding of secure access practices (e.g., strong passwords, MFA, least-privilege access, physical security).
• Familiarity with Ethernet cabling and physical network setup.
• Familiarity with cloud technology, especially Azure.

Skills:

• Strong analytical and troubleshooting skills, able to work through technical problems logically and methodically.
• Calm under pressure and able to logically address and execute resolutions to operational incidents.
• Excellent written and verbal communication skills, able to explain technical issues clearly to both technical and non-technical audiences.
• Strong attention to detail and ability to follow technical instructions and documented procedures accurately.
• Demonstrates strong organizational skills and the ability to manage multiple tasks, tickets, and priorities independently and efficiently.
• Passionate about technology and how it can improve business resilience.
• Comfortable working in a hands-on capacity when required, including occasional onsite hardware installation work in line with site-specific safety protocols.
• An individual of integrity who will respect and demonstrate RES values. Sensitive and intuitive, whilst displaying gravitas and credibility.
• Valid driver's license and passport, with a willingness to travel as required.

Experience:

• Proven experience in a 2nd line IT support, network support, or similar role.
• Hands-on experience troubleshooting and configuring network equipment (switches, firewalls, routers) in a production environment.
• Solid IT foundation spanning Build and Run / Service Delivery, with a broad awareness of enterprise IT environments.
• Experience working to SLAs within a ticket-driven support function.
• Exposure to OT environments (e.g., manufacturing, utilities, energy) is a plus, but not essential — a willingness to learn about OT systems and safety practices is required.
• Previous experience in a field-based or deployment role is a plus.
• Willingness to travel periodically across the UK and EMEA region to support deployments and onsite activities.

Qualifications:

• Accreditation or certification relating to hardware and software, e.g. CompTIA A+.
• Vendor qualifications or equivalent that show fundamental skills in networking technologies, e.g. CompTIA Network+.
• Cisco CCNA, Fortinet NSE, or equivalent vendor networking certification is highly desirable.
• ITIL Foundation or equivalent service management certification is desirable.

At RES, we celebrate differences as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients.