At a Glance
- Tasks: Support and enhance the customer journey while leading a dynamic team.
- Company: Join a forward-thinking company focused on renewables and customer satisfaction.
- Benefits: Enjoy competitive salary, generous pension, bonuses, and health perks.
- Other info: Full-time role with no weekend work and great career growth opportunities.
- Why this job: Make a real difference in customer experience and lead a passionate team.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities:
- Support the end-to-end customer journey and improve the customer experience.
- Line-manage customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Lead and coach the team to deliver consistently high standards of service to installers and customers.
- Manage the day-to-day delivery of operational activities related to renewables project support and design services.
- Propose and implement process improvements in line with direction from the Operations Director.
- Define and maintain clear end-to-end customer journeys across installer support and design services.
Qualifications:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance-led operations.
Benefits and Working Conditions:
- Competitive salary with benefits including annual leave (increasing with length of service).
- A generous pension scheme (matched up to 9%).
- Potential to earn bonuses.
- Enhanced maternity/adoption leave.
- Access to a great range of online and high-street discounts.
- Free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am-5.00pm with a 30 minute break. No weekend work required.
Customer Experience Manager in Yeovil employer: RES Limited
As a Customer Experience Manager, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. Our company offers a competitive salary alongside an impressive benefits package, including enhanced maternity leave, a generous pension scheme, and access to health and wellness resources. Located in a vibrant area, we foster a culture of collaboration and innovation, ensuring that you can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer experience or renewables. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer service management. This will help you stand out during interviews and demonstrate your capability to improve customer experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've led teams and improved processes, as these are key for the Customer Experience Manager role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace Customer Experience Manager in Yeovil
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service management. We want to see how your skills align with the responsibilities of the Customer Experience Manager role, so don’t hold back!
Showcase Your Leadership Skills:Since this role involves line management and coaching, it’s crucial to demonstrate your leadership capabilities. Share specific examples of how you've led teams to success and improved customer experiences in your previous roles.
Highlight Relevant Experience:If you’ve worked in renewables, energy, or construction, make sure to mention it! We’re looking for candidates who understand compliance-led operations, so any relevant experience will give you an edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RES Limited
✨Know the Customer Journey Inside Out
Make sure you understand the end-to-end customer journey and how it relates to the role. Be ready to discuss specific examples of how you've improved customer experiences in previous roles, especially in renewables or regulated environments.
✨Showcase Your Coaching Skills
Since line management and coaching are key parts of this role, prepare to share your experiences leading teams. Think of a time when you successfully motivated your team to achieve high standards and how you handled any challenges that arose.
✨Be Ready to Discuss Process Improvements
The company is looking for someone who can propose and implement process improvements. Come prepared with ideas on how you would enhance operational activities related to customer service and support, and be ready to explain your thought process.
✨Understand Compliance and Regulations
Familiarise yourself with MCS and compliance-led operations as they relate to the role. Being able to demonstrate your understanding of these areas will show that you're serious about maintaining high standards in customer service.
