At a Glance
- Tasks: Manage renewable energy projects and support homeowners with grant applications.
- Company: Join a people-focused company in the exciting renewables sector.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in renewable energy while building your career.
- Qualifications: Strong communication skills and experience with project management.
The predicted salary is between 27000 - 28000 £ per year.
Salary: £30,000 + Bonus + Excellent Benefits
Customer Support Coordinator - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Renewables Customer Support Coordinator, you'll be responsible for:
- Managing renewable energy projects from the post design phase through to commissioning ensuring full compliance.
- Maintain project timelines and address any issues proactively providing regular progress updates.
- Coordinate internal teams, suppliers, and installers to ensure seamless project execution.
- Act as the main point of contact for homeowners to support their grant applications, ensuring they understand the process and provide the necessary documentation.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm.
PC Literate - Including the use of CRM.
Customer Support Lead (Permanent) in Yeovil employer: RES-Distribution Ltd
At our company, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. Located in Yeovil, Somerset, we offer competitive salaries, generous benefits, and ample opportunities for professional development through our Wolseley Talent Guild. With a strong focus on employee wellbeing and a commitment to sustainability, we empower our team to make a meaningful impact in the renewables sector while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Lead (Permanent) in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RES-Distribution Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RES-Distribution Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Lead (Permanent) in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RES-Distribution Ltd:Your cover letter is your chance to shine! Tell us why you want to work at RES-Distribution Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RES-Distribution Ltd!
How to prepare for a job interview at RES-Distribution Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
