At a Glance
- Tasks: Enhance customer journeys and lead a dynamic team to deliver top-notch service.
- Company: Join RES, a leading renewables specialist with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and wellness perks.
- Other info: Full-time role with no weekend work and excellent career development opportunities.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Customer Experience Manager - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Experience Manager you’ll be responsible for:
- Supporting the end-to-end customer journey and improving the customer experience.
- Line managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Leading and coaching the team to deliver consistently high standards of service to installers and customers.
- Managing the day-to-day delivery of operational activities related to renewables project support and design services.
- Proposing and implementing process improvements in line with direction from the Operations Director.
- Defining and maintaining clear end-to-end customer journeys across installer support and design services.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with a 30-minute break. No weekend work required.
Here’s what we’d like you to have:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance-led operations.
We look forward to receiving your application!
Customer Experience Manager in Yeovil employer: RES-Distribution Ltd
At RES, located in Yeovil, Somerset, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. With a strong emphasis on personal development through our Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and a commitment to employee wellbeing, we ensure that our Customer Experience Managers have the resources and support they need to excel in their roles. Join us to be part of a team that values your contributions and prioritises both customer satisfaction and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RES and understanding their values. Be ready to discuss how your experience aligns with their mission of improving customer experience in renewables. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience in customer service management and how you can lead and coach teams effectively. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Manager in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your background in renewables or related fields makes you a great fit. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples of how you've improved customer satisfaction or led successful teams. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at RES-Distribution Ltd
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey that RES focuses on. Be ready to discuss how you can enhance this experience and share examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to talk about your line management experience and how you've coached team members to achieve high performance. Use specific examples to illustrate your approach to leadership.
✨Understand the Industry
Brush up on your knowledge of the renewables sector and any relevant compliance standards like MCS. Being able to speak confidently about industry trends and challenges will show that you're not just a fit for the role but also passionate about the field.
✨Be Ready to Propose Improvements
Think about potential process improvements you could suggest based on your previous experiences. During the interview, share your ideas on how to streamline operations or enhance customer service, demonstrating your proactive mindset.
