At a Glance
- Tasks: Lead and enhance the customer journey while managing a dynamic team.
- Company: Join RES, a leading name in renewables with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and wellness perks.
- Other info: Full-time role with no weekend work and great career development opportunities.
- Why this job: Make a real difference in customer experience within the renewable energy sector.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Customer Experience Manager - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
So, who are we? We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Customer Experience Manager you’ll be responsible for:
- Support the end to end customer journey and improve the customer experience.
- Line manage customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Lead and coach the team to deliver consistently high standards of service to installers and customers.
- Manage the day‑to‑day delivery of operational activities related to renewables project support and design services.
- Propose and implement process improvements in line with direction from the Operations Director.
- Define and maintain clear end‑to‑end customer journeys across installer support and design services.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with 30 minute break. No weekend work required.
And here’s what we’d like you to have:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance‑led operations.
We look forward to receiving your application!
Customer Experience Manager in Somerset employer: RES-Distribution Ltd
At RES, located in Yeovil, Somerset, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on personal development through our Wolseley Talent Guild, competitive salaries, and an array of benefits including enhanced maternity leave and health initiatives, we ensure that our team members feel valued and empowered. Join us to be part of a company that prioritises both customer satisfaction and employee wellbeing, making it an exceptional place to build a rewarding career in the renewables sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RES and understanding their values. Be ready to discuss how your experience aligns with their mission of putting customers at the heart of everything they do.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've improved customer experiences in previous roles. This will demonstrate your capability as a Customer Experience Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RES team.
We think you need these skills to ace Customer Experience Manager in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that match what we’re looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving customer experiences and how your background in renewables or related fields makes you a great fit. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved customer experiences or led teams to success. Numbers and results speak volumes, so let us know how you made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get all the latest updates on your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RES-Distribution Ltd
✨Know Your Customer Experience
Make sure you understand the key aspects of customer experience management, especially in the renewables sector. Brush up on how to support the end-to-end customer journey and think about specific examples from your past roles where you've improved customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to discuss your line management and coaching experiences. Think of situations where you’ve motivated your team or implemented process improvements that led to better performance.
✨Familiarise Yourself with Compliance
Since the role involves understanding MCS or compliance-led operations, do your homework! Be ready to talk about any relevant experience you have in regulated environments and how you’ve navigated compliance challenges in the past.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their customer service strategies and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
