At a Glance
- Tasks: Enhance customer journeys and lead a dynamic team to deliver top-notch service.
- Company: Join RES, a leading specialist in renewables with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and wellness perks.
- Other info: Full-time role with no weekend work and excellent career development opportunities.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Competitive Salary + Bonus + Excellent Benefits
We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Customer Experience Manager you’ll be responsible for:
- Supporting the end to end customer journey and improving the customer experience.
- Line managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Leading and coaching the team to deliver consistently high standards of service to installers and customers.
- Managing the day-to-day delivery of operational activities related to renewables project support and design services.
- Proposing and implementing process improvements in line with direction from the Operations Director.
- Defining and maintaining clear end-to-end customer journeys across installer support and design services.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with a 30 minute break. No weekend work required.
And here’s what we’d like you to have:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance-led operations.
We look forward to receiving your application!
Customer Experience Manager employer: RES-Distribution Ltd
At RES, located in Yeovil, Somerset, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on personal development through our Wolseley Talent Guild, competitive salaries, and an array of benefits including enhanced maternity leave and wellness initiatives, we ensure that our team members feel valued and empowered. Join us to be part of a company that prioritises both customer satisfaction and employee wellbeing, making it an exceptional place to build your career in the renewables sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements in customer experience management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experiences and how your background in renewables or related fields makes you a great fit for us. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer experiences or led teams to success. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website:When you're ready, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that button!
How to prepare for a job interview at RES-Distribution Ltd
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey in the renewables sector. Be ready to discuss how you can enhance customer experiences and share examples from your past roles where you've successfully improved service delivery.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to talk about your line management experience and how you've coached team members to achieve high performance. Use specific examples that highlight your ability to engage and motivate others.
✨Understand the Industry
Brush up on your knowledge of the renewables sector, including MCS standards and compliance-led operations. Being able to speak confidently about industry trends and challenges will show that you're not just a fit for the role but also passionate about the field.
✨Prepare for Process Improvement Questions
Expect questions about how you've proposed and implemented process improvements in previous roles. Think of concrete examples where your initiatives led to better operational efficiency or enhanced customer satisfaction, and be ready to discuss the outcomes.
