At a Glance
- Tasks: Build strong customer relationships and support projects from enquiry to delivery.
- Company: Join a well-established engineering business known for quality and service.
- Benefits: Salary up to £35,000, full training, and genuine career opportunities.
- Other info: Friendly team, office-based role near Salisbury with free parking.
- Why this job: Become a trusted adviser and make a real impact in customer care.
- Qualifications: Experience in customer service or technical environments is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Looking for a role where great customer service matters most? If you enjoy building strong customer relationships, solving problems and being the person customers rely on, this could be the opportunity you've been looking for. We're recruiting on behalf of a successful and well-established engineering business that has built an outstanding reputation for quality, service and technical expertise. As the business continues to grow, they're looking for a Customer Account Manager to become a trusted point of contact for customers, supporting projects from enquiry through to delivery. This isn't a cold calling or business development role. Instead, you'll work closely with existing customers, providing advice, preparing quotations, coordinating orders and ensuring every customer receives an exceptional level of service.
If you've worked within engineering, manufacturing, construction, industrial distribution, or another technical environment, we'd love to hear from you but we are also keen to speak to anyone who just loves delivering the best in customer care!
What's on Offer?
- Salary up to £35,000
- Full product and training
- Genuine long-term career opportunities
- Join a stable, growing and highly respected business
- Friendly, supportive and knowledgeable team
- Permanent, full-time position
- Office-based role near Salisbury, free parking (you need your own vehicle to find them)
The Role
You’ll become a key member of the customer service team, supporting customers throughout the order journey and ensuring projects run smoothly from enquiry through to delivery. You’ll build lasting relationships by providing accurate information, practical solutions and proactive communication every step of the way.
- Acting as the main point of contact for customer enquiries via telephone and email
- Preparing quotations and processing customer orders
- Managing customer accounts and building long-term relationships
- Keeping customers updated on order progress and delivery schedules
- Working closely with technical teams and suppliers to resolve customer enquiries
- Recommending suitable product alternatives where appropriate
- Learning a specialist product range and developing technical knowledge
- Ensuring customers receive a consistently high level of service
- Supporting colleagues across the wider team to deliver an exceptional customer experience
About You
We're looking for someone who genuinely enjoys helping customers and takes pride in delivering excellent service.
- A confident and professional communicator
- Organised with excellent attention to detail
- Calm under pressure and able to manage multiple priorities
- A natural relationship builder who enjoys working with people
- Positive, reliable and eager to learn
- Comfortable using Microsoft Office and business systems
- A proactive team player with a strong work ethic
- A full UK driving licence is required.
We'd Love to Hear From You If You've Worked In...
- Engineering
- Manufacturing
- Industrial Distribution
- Construction
- Civil Engineering
- Utilities
- Technical Products
- Builders' Merchants
- Plumbing & Heating Merchants
Experience within customer service, customer account management, quotations, order processing, sales support or commercial administration would all be highly relevant.
Why Apply?
This is a fantastic opportunity to join a business that genuinely invests in its people. You’ll receive full product training, work alongside experienced colleagues and become a trusted adviser to customers who value your knowledge and support. If you're looking for a role where you can build long-term customer relationships, develop specialist knowledge and be part of a hardworking, supportive team, we'd love to hear from you.
Customer Service Account Manager in Wilton employer: ReQuire Consultancy
Join a long-established British manufacturer near Warminster that prioritises employee development and innovation. As a Multi-Skilled Engineer, you'll enjoy a supportive work culture that encourages ownership and creativity, with opportunities for professional growth through involvement in significant engineering projects. With a focus on improving machinery and reducing downtime, this role offers a rewarding chance to make a real impact in a thriving manufacturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Manager in Wilton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ReQuire Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ReQuire Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Account Manager in Wilton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ReQuire Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at ReQuire Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ReQuire Consultancy!
How to prepare for a job interview at ReQuire Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
