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- Tasks: Lead operations, claims, and customer experience in a fast-growing financial services company.
- Company: Dynamic financial services organisation focused on customer-centric growth.
- Benefits: Opportunity to shape the future of operations and drive impactful change.
- Why this job: Make a real difference in a pivotal leadership role with ambitious growth plans.
- Qualifications: Senior operations leadership experience in regulated environments is essential.
- Other info: Collaborative culture with a focus on innovation and improvement.
The predicted salary is between 43200 - 72000 £ per year.
ReQuire are exclusively supporting a fast-growing, customer-centric financial services organisation as they look to appoint an outstanding Director of Operations. This is a newly created role at senior leadership level, a genuine opportunity to shape the operational future of a business that is scaling quickly and investing heavily in customer experience, regulatory excellence and operational capability.
You will lead a broad operational remit across Operations, Claims, Complaints and Technical Advisory, supported by a highly capable leadership team. It’s a role for someone who can balance strategic clarity with hands-on leadership, someone who thrives in an environment where pace, accountability and customer outcomes sit at the heart of every decision.
The OpportunityThis position gives you full ownership of the operational engine of the business. You’ll set the strategy, elevate the customer journey across every touchpoint, and ensure the operation is robust, compliant and fit for scale. It’s a chance to make a tangible impact on performance, culture, customer retention and long-term growth.
Key Responsibilities- Build and deliver a clear operational strategy aligned to growth ambitions and customer outcomes.
- Lead and develop managers across Operations, Claims, Complaints and Technical Advisory, embedding a high-performance culture.
- Drive a customer-first approach across all channels: email, chat, telephony and digital.
- Improve operational efficiency through data insight, customer feedback and continuous improvement initiatives.
- Maintain strong governance of claims and complaints processes in line with FCA, DISP and Consumer Duty expectations.
- Work closely with Compliance and Risk to ensure full regulatory adherence and audit readiness.
- Set and deliver operational OKRs spanning customer satisfaction, retention, claims efficiency and employee engagement.
- Provide clear performance reporting, risk insight and strategic recommendations to the Executive Team and Board.
You’ll be a seasoned operational leader with experience in complex, regulated environments — someone who can balance customer experience, commercial impact and regulatory discipline with ease. You’ll be energised by scaling businesses, building capability and leading people through transformation.
Essential Experience- Senior operations leadership within an FCA regulated environment.
- Strong knowledge of such FCA regulation, Consumer Duty and complaints management (DISP).
- Demonstrable success improving operational performance, CX and efficiency.
- Experience leading multi-channel customer operations.
- Strong communication and stakeholder influence at Executive/Board level.
- Familiarity with CRM platforms and operational technology optimisation.
- Strategic yet pragmatic; able to move between vision and detail.
- Calm, decisive and solutions-orientated under pressure.
- Collaborative, emotionally intelligent leader who inspires and empowers.
- Customer and compliance first mindset.
- Passionate about improvement, innovation and delivering measurable results.
This is a rare opportunity to lead a pivotal function within a business with a strong brand, a loyal customer base and ambitious growth plans. If you’re an accomplished operations leader looking for a role where you can genuinely shape the future direction of an organisation, I’d be delighted to speak with you confidentially.
DIRECTOR OF OPERATIONS - NOW OFFERED & ACCEPTED in Salisbury employer: ReQuire Consultancy
Contact Detail:
ReQuire Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DIRECTOR OF OPERATIONS - NOW OFFERED & ACCEPTED in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for similar roles. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and reflects your skills and experiences relevant to operations leadership. Engage with posts, share insights, and connect with industry leaders to increase your visibility.
✨Tip Number 3
Consider reaching out directly to companies you admire. A well-crafted message expressing your interest in potential opportunities can go a long way. Sometimes, it’s all about being proactive and showing your enthusiasm!
✨Tip Number 4
Don’t forget to check out our website for new openings! We’re always looking for talented individuals to join us, and applying through our site gives you a better chance of getting noticed by our hiring team.
We think you need these skills to ace DIRECTOR OF OPERATIONS - NOW OFFERED & ACCEPTED in Salisbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in operations, especially in FCA regulated environments, and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: As a Director of Operations, your leadership style is crucial. Share examples of how you've led teams through transformation and improved operational performance. We love to see candidates who can inspire and empower others!
Emphasise Customer-Centricity: This role is all about enhancing the customer journey. Make sure to include specific instances where you've driven a customer-first approach in your previous roles. We’re keen on candidates who put customers at the heart of their decisions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at ReQuire Consultancy
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent developments in the financial services sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the organisation.
✨Prepare for Scenario-Based Questions
Given the senior nature of the Director of Operations role, expect scenario-based questions that assess your problem-solving skills and leadership style. Think of specific examples from your past experiences where you've successfully led teams through challenges or improved operational efficiency.
✨Showcase Your Regulatory Knowledge
Since this role involves working within an FCA regulated environment, be prepared to discuss your understanding of relevant regulations like Consumer Duty and DISP. Highlight any previous experience you have in ensuring compliance and how it has positively impacted customer outcomes.
✨Demonstrate a Customer-First Mindset
The job description emphasises a customer-first approach, so be ready to share how you've implemented strategies that enhance customer experience. Discuss specific initiatives you've led that resulted in improved customer satisfaction and retention, as this will resonate well with the interviewers.
