We're recruiting on behalf of a highly regarded independent estate agency seeking an exceptional Property Success Manager to become the operational heartbeat of the business.
This is not a sales role.
Instead, you'll be the person who keeps everything moving. The person who ensures no enquiry is missed, no client is left waiting, and every property journey feels seamless from first contact through to completion.
You'll work closely with the directors and wider team, managing enquiries, coordinating activity, maintaining impeccable systems and delivering a level of organisation and customer experience that sets the business apart.
For the right person, this is a career-defining opportunity to become a trusted and influential member of a successful and growing property business.
The Role
As Property Success Manager, you’ll be responsible for ensuring the smooth running of the sales and lettings operation.
You’ll be the central point of coordination across enquiries, clients, applicants, landlords, tenants, vendors and buyers, ensuring every interaction is handled professionally and every opportunity is maximised.
Key responsibilities include:
- Managing all inbound sales and lettings enquiries
- Qualifying applicants, buyers, tenants, landlords and vendors
- Coordinating and booking viewings
- Maintaining accurate CRM records and applicant databases
- Matching buyers and tenants with suitable properties
- Managing client communications and ensuring outstanding service throughout
- Chasing documentation, compliance requirements and outstanding information
- Ensuring all leads and enquiries are followed up promptly and effectively
- Supporting the progression of sales and lettings from enquiry to completion
- Monitoring pipelines and helping keep transactions moving
- Identifying opportunities to improve systems, processes and efficiency
- Working closely with the leadership team to support the continued growth of the business
About You
This role is ideal for someone who thrives on organisation, loves creating structure and takes pride in delivering an exceptional customer experience.
You may come from estate agency, recruitment, hospitality, operations, customer success, events, professional services or another fast‑paced environment.
Most importantly, you’ll be someone who naturally takes ownership and enjoys being the person others rely on.
You’ll be:
- Exceptionally organised and detail-focused
- Highly proactive with a strong sense of accountability
- Comfortable managing multiple priorities simultaneously
- An outstanding communicator, both written and verbal
- Customer-focused and service-driven
- Confident using CRM systems and technology
- Able to anticipate issues and solve problems quickly
- Commercially aware and motivated by helping a business succeed
- Professional, personable and highly dependable
What's On Offer
- £35,000 - £40,000 salary
- A key role within a successful independent business
- Genuine responsibility and autonomy
- The opportunity to work directly with senior leadership
- A supportive and collaborative team environment
- Long‑term career development opportunities
In One Sentence
We're looking for the person who can keep the entire operation running seamlessly while delivering an exceptional experience for every client, applicant, buyer, seller, landlord and tenant. Contact Liam today to discuss in confidence.
