At a Glance
- Tasks: Keep customers happy, coordinate aftersales, and support project managers.
- Company: A growing Salisbury-based business with a supportive team culture.
- Benefits: Full-time permanent role with opportunities for learning and growth.
- Other info: Dynamic role with variety and visibility across the business.
- Why this job: Be at the heart of customer satisfaction and make a real impact.
- Qualifications: Great communication skills, organised, and a passion for customer service.
The predicted salary is between 27900 - 34100 £ per year.
Sales & Customer Coordinator |Salisbury | Full Time | Permanent
Are you the person who likes keeping customers happy, problems moving and everyone organised?
We’re recruiting for a growing Salisbury-based business looking to add a bright, organised and confident Sales & Customer Coordinator to its busy team.
This is one of those roles where no two days will be exactly the same.
You’ll sit right at the heart of the customer journey, working closely with Project Managers, customers and internal teams to make sure jobs stay on track, communication flows and any issues are dealt with quickly.
We are simply looking for someone who is great with people, naturally organised and good at getting things sorted. If you give great service in your current role then read on..
- What will you be doing
- Keeping customers updated and making sure they know what’s happening
- Coordinating and scheduling aftersales
- Working alongside Project Managers to keep outstanding projects moving
- Responding to customer queries and helping resolve issues or complaints
- Liaising with an external aftersales partner to arrange works
- Creating, updating and monitoring jobs through the company’s project management system
- Making sure information, photographs and supporting documentation are captured correctly
- Tracking outstanding actions and following them through to completion
- Helping reduce outstanding snagging by improving communication and scheduling
- Producing accurate reports and keeping records up to date
- Managing supporting compliance documentation
- Spotting opportunities to make processes simpler, quicker and more effective
There will be plenty to learn, so nobody expects you to arrive knowing every system or process from day one. We want someone who is keen to learn and make a positive impact!
Who are we looking for?
More than anything, we’re looking for someone who is switched on, personable and organised.
You might currently work in sales administration, customer service, project support, order processing, scheduling, operations or another busy coordination role.
Ultimately, we want someone who
- Enjoys dealing with customers and building relationships
- Communicates confidently by phone and email
- Can juggle several priorities without losing track of the detail
- Takes ownership rather than waiting to be chased
- Remains calm when something hasn’t quite gone to plan
- Is comfortable having the occasional difficult customer conversation
- Enjoys working as part of a busy team
- Has good Microsoft Office skills
- Likes finding better ways of doing things
- Can work at pace while still maintaining high standards
Why you should apply?
This is an established Salisbury business with a busy operation and a team who genuinely rely on one another.
The role gives you plenty of variety and visibility across the business.
You’ll work with Project Management, Sales, Production, Purchasing and senior management, so it’s a great opportunity for somebody who enjoys understanding how the whole operation fits together.
Most importantly, they want someone who will become part of the team someone who takes pride in looking after customers, enjoys solving problems and gets satisfaction from seeing a job properly finished.
If you’re looking for a straightforward local opportunity where organisation, personality and good old-fashioned customer care actually matter, we’d love to hear from you.
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Aftersales & Customer Coordinator in Salisbury employer: ReQuire Consultancy
Join a long-established British manufacturer near Warminster that prioritises employee development and innovation. As a Multi-Skilled Engineer, you'll enjoy a supportive work culture that encourages ownership and creativity, with opportunities for professional growth through involvement in significant engineering projects. With a focus on improving machinery and reducing downtime, this role offers a rewarding chance to make a real impact in a thriving manufacturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales & Customer Coordinator in Salisbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ReQuire Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ReQuire Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales & Customer Coordinator in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ReQuire Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at ReQuire Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ReQuire Consultancy!
How to prepare for a job interview at ReQuire Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
