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- Tasks: Lead a new service centre, managing repairs and customer queries across the UK.
- Company: Join a growing national organisation launching exciting in-house brands.
- Benefits: Enjoy a competitive salary, benefits, and future flexibility in your role.
- Why this job: Shape the future of customer service and build your own team in a stable environment.
- Qualifications: Experience in retail service management, excellent communication, and organisational skills required.
- Other info: Opportunity for long-term career growth and impactful contributions.
The predicted salary is between 39000 - 52000 £ per year.
Full-Time | Permanent | On-Site with Future Flexibility
£45,000 – £60,000 + Benefits
A brand-new opportunity has opened up for an experienced Retail Service Centre Manager to join a growing national organisation at a pivotal moment in its journey. With the upcoming launch of several new in-house brands, this newly created role will be key in building and leading the company’s centralised service function — supporting a large network of retail partners and ensuring a smooth, professional customer experience from end to end.
This role would suit someone from a technical repair/service centre background with hands-on experience in managing repairs, parts distribution, customer queries, and aftercare support — and the leadership skills to help build and grow a function from scratch.
- Act as the main point of contact for all service-related queries, repairs, returns, and parts dispatches across the UK
- Work closely with a nationwide retail network to ensure a smooth, consistent customer service experience
- Manage service requests and escalations with a practical, customer-first mindset
- Oversee the logistics and coordination of repairs and replacements, ensuring SLAs and service standards are met
- Collaborate with internal teams (logistics, purchasing, IT) to improve service performance and efficiency
- Set up and implement best practices, service procedures, and reporting tools
- Track service data, identify trends, and provide actionable insights to senior leadership
- Support the development of a national service proposition
- Build a roadmap for future team growth, including recruitment and onboarding of engineers or support staff
- Visit partner locations and engineers when needed for support, troubleshooting, or performance reviews
Proven experience in Retail service centre or operations management, ideally in consumer electronics, appliances, or repair-focused environments. Excellent organisational, communication, and stakeholder management skills. Strong understanding of service SLAs, repair logistics, and returns handling. Experience using customer service or ticketing systems.
Be the driving force behind a brand-new function in a growing and stable organisation. Have a real impact on how service is shaped and delivered nationwide. Long-term career growth, with the opportunity to build and lead your own team.
Apply now or reach out for a confidential chat to learn more, please contact Louise for an initial chat.
Locations
Retail Service centre manager employer: ReQuire Consultancy
Contact Detail:
ReQuire Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service centre manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail service management, especially in consumer electronics and repair services. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to building the new service function.
✨Tip Number 2
Network with professionals in the retail service industry, particularly those who have experience in managing service centres. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed repairs, logistics, or customer service challenges. Highlighting these instances will demonstrate your hands-on expertise and leadership capabilities during any interviews.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your personal values align with them. Being able to articulate this connection during your discussions will show your genuine interest in the company and its goals.
We think you need these skills to ace Retail Service centre manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail service centre management, particularly in technical repair and customer service. Use specific examples that demonstrate your leadership skills and ability to manage repairs and logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs, especially your experience in managing service requests and improving service performance.
Highlight Key Skills: In your application, emphasise your organisational, communication, and stakeholder management skills. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Showcase Your Impact: Discuss any measurable impacts you've had in previous roles, such as improvements in service delivery or customer satisfaction. This will help demonstrate your potential to shape and deliver services effectively in this new position.
How to prepare for a job interview at ReQuire Consultancy
✨Showcase Your Leadership Skills
As a Retail Service Centre Manager, you'll need to demonstrate your ability to lead and build a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end customer experience in retail service. Be ready to discuss how you would ensure a smooth process for customers, from initial queries to aftercare support, highlighting any relevant experiences.
✨Be Data-Driven
The role involves tracking service data and providing insights. Brush up on your analytical skills and be prepared to discuss how you've used data to improve service performance or identify trends in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage escalations or logistics challenges, and be ready to explain your thought process and the outcomes.
