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- Tasks: Lead a new service centre, managing repairs and customer queries across the UK.
- Company: Join a growing national organisation launching exciting in-house brands.
- Benefits: Enjoy a competitive salary, benefits, and future flexibility in your role.
- Why this job: Shape the future of customer service and make a real impact nationwide.
- Qualifications: Experience in retail service management, strong leadership, and problem-solving skills required.
- Other info: Opportunity for long-term career growth and team building.
The predicted salary is between 39000 - 51000 £ per year.
A brand-new opportunity has opened up for an experienced Retail Service Centre Manager to join a growing national organisation at a pivotal moment in its journey. With the upcoming launch of several new in-house brands, this newly created role will be key in building and leading the company’s centralised service function — supporting a large network of retail partners and ensuring a smooth, professional customer experience from end to end.
This role would suit someone from a technical repair/service centre background with hands-on experience in managing repairs, parts distribution, customer queries, and aftercare support — and the leadership skills to help build and grow a function from scratch.
What You’ll Be Doing- Act as the main point of contact for all service-related queries, repairs, returns, and parts dispatches across the UK
- Work closely with a nationwide retail network to ensure a smooth, consistent customer service experience
- Manage service requests and escalations with a practical, customer-first mindset
- Oversee the logistics and coordination of repairs and replacements, ensuring SLAs and service standards are met
- Collaborate with internal teams (logistics, purchasing, IT) to improve service performance and efficiency
- Set up and implement best practices, service procedures, and reporting tools
- Track service data, identify trends, and provide actionable insights to senior leadership
- Support the development of a national service proposition
- Build a roadmap for future team growth, including recruitment and onboarding of engineers or support staff
- Contribute to circular economy initiatives by exploring graded stock and rework solutions
- Visit partner locations and engineers when needed for support, troubleshooting, or performance reviews
- Proven experience in Retail service centre or operations management, ideally in consumer electronics, appliances, or repair-focused environments
- A hands-on leader who enjoys rolling up their sleeves and solving problems
- Excellent organisational, communication, and stakeholder management skills
- Strong understanding of service SLAs, repair logistics, and returns handling
- Experience using customer service or ticketing systems
- Ability to build strong internal and external relationships
- Forward-thinking and proactive – someone who enjoys creating structure where there is none
- Be the driving force behind a brand-new function in a growing and stable organisation
- Have a real impact on how service is shaped and delivered nationwide
- Work in a supportive environment with low staff turnover and collaborative culture
- Long-term career growth, with the opportunity to build and lead your own team
Ready to make your mark? Apply now or reach out for a confidential chat to learn more, please contact Louise for an initial chat.
Retail Service centre manager employer: ReQuire Consultancy
Contact Detail:
ReQuire Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service centre manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail service management, especially in consumer electronics. This knowledge will not only help you understand the industry better but also demonstrate your commitment and passion for the role during interviews.
✨Tip Number 2
Network with professionals in the retail service sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service operations in the past. Highlight your problem-solving skills and ability to improve service efficiency, as these are crucial for the role.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our mission and how we operate will allow you to tailor your conversations and show how you can contribute to building a strong service function within our organisation.
We think you need these skills to ace Retail Service centre manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail service centre management, particularly in technical repair or service environments. Use specific examples that demonstrate your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs, especially your experience in managing repairs, customer queries, and logistics.
Highlight Key Skills: In your application, emphasise your organisational, communication, and stakeholder management skills. Provide examples of how you've successfully managed service SLAs and improved service performance in previous roles.
Showcase Your Proactivity: Demonstrate your forward-thinking approach by discussing any initiatives you've led to improve service processes or customer experiences. This will show the employer that you can contribute to building a new function from scratch.
How to prepare for a job interview at ReQuire Consultancy
✨Showcase Your Leadership Skills
As a Retail Service Centre Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams or projects in the past, focusing on your hands-on approach and problem-solving skills.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end customer experience in retail service. Be ready to discuss how you would ensure a smooth process for repairs, returns, and customer queries, highlighting your customer-first mindset.
✨Highlight Your Technical Knowledge
Since this role requires a background in technical repairs and service management, be prepared to talk about your experience in these areas. Discuss specific systems or processes you've used to manage repairs and logistics effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing service requests or dealing with escalations. Think of scenarios where you've successfully navigated challenges and be ready to share those stories.
