Customer Service Account Manager in Wilton

Looking for a role where great customer service matters most? If you enjoy building strong customer relationships, solving problems and being the person customers rely on, this could be the opportunity you've been looking for. We're recruiting on behalf of a successful and well-established engineering business that has built an outstanding reputation for quality, service and technical expertise. As the business continues to grow, they're looking for a Customer Account Manager to become a trusted point of contact for customers, supporting projects from enquiry through to delivery. This isn't a cold calling or business development role. Instead, you'll work closely with existing customers, providing advice, preparing quotations, coordinating orders and ensuring every customer receives an exceptional level of service.

If you've worked within engineering, manufacturing, construction, industrial distribution, or another technical environment, we'd love to hear from you but we are also keen to speak to anyone who just loves delivering the best in customer care!

What's on Offer?

• Salary up to £35,000
• Full product and training
• Genuine long-term career opportunities
• Join a stable, growing and highly respected business
• Friendly, supportive and knowledgeable team
• Permanent, full-time position
• Office-based role near Salisbury, free parking (you need your own vehicle to find them)

The Role

You'll become a key member of the customer service team, supporting customers throughout the order journey and ensuring projects run smoothly from enquiry through to delivery. You'll build lasting relationships by providing accurate information, practical solutions and proactive communication every step of the way. Your responsibilities will include:

• Acting as the main point of contact for customer enquiries via telephone and email
• Preparing quotations and processing customer orders
• Managing customer accounts and building long-term relationships
• Keeping customers updated on order progress and delivery schedules
• Working closely with technical teams and suppliers to resolve customer enquiries
• Recommending suitable product alternatives where appropriate
• Learning a specialist product range and developing technical knowledge
• Ensuring customers receive a consistently high level of service
• Supporting colleagues across the wider team to deliver an exceptional customer experience

About You

We're looking for someone who genuinely enjoys helping customers and takes pride in delivering excellent service. You'll be:

• A confident and professional communicator
• Organised with excellent attention to detail
• Calm under pressure and able to manage multiple priorities
• A natural relationship builder who enjoys working with people
• Positive, reliable and eager to learn
• Comfortable using Microsoft Office and business systems
• A proactive team player with a strong work ethic
• A full UK driving licence is required.

We'd Love to Hear From You If You've Worked In...

• Engineering
• Manufacturing
• Industrial Distribution
• Construction
• Civil Engineering
• Utilities
• Technical Products
• Builders' Merchants
• Plumbing & Heating Merchants

Experience within customer service, customer account management, quotations, order processing, sales support or commercial administration would all be highly relevant.

Why Apply?

This is a fantastic opportunity to join a business that genuinely invests in its people. You'll receive full product training, work alongside experienced colleagues and become a trusted adviser to customers who value your knowledge and support. If you're looking for a role where you can build long-term customer relationships, develop specialist knowledge and be part of a hardworking, supportive team, we'd love to hear from you.