Sales Development Representative

Reputation is the only platform that empowers companies to fulfil their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation's AI-powered product stack analyses vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve their online reputations.

The Sales Development Representative (SDR) holds an important position at the top of the sales funnel for the entire company. The SDR is often our customer’s first experience with Reputation, so you will need to be able to make a great first impression to earn the right to qualify our leads and identify what the appropriate next steps should be. This role is ideal for individuals who thrive on thinking, learning, and executing with precision, rather than just high activity volume.

How You’ll Shape the Experience:

• Conduct deep account and persona research to identify high-potential opportunities
• Use AI tools and workflows to enhance prospecting, personalisation, and productivity
• Develop insight-led outreach across email, phone, and social channels
• Qualify inbound and outbound opportunities with a strong focus on business value and fit
• Partner closely with Account Executives to build and progress pipeline strategically
• Continuously test and refine messaging based on performance and feedback
• Maintain accurate and structured data in CRM (e.g. Salesforce)
• Additional duties as assigned

The Skills That Set You Apart:

• 1+ years in a customer-facing or sales-related role (SaaS experience a plus, not required)
• Strong written and verbal communication skills
• Ability to think commercially and prioritise effectively
• High level of curiosity and learning agility
• Comfort using (or willingness to learn) AI tools and modern sales technologies
• Structured, disciplined approach to work and time management
• Ownership mindset with a bias toward action
• Experience using Salesforce or other CRM

Be part of a modern, AI-driven SaaS company. Develop highly transferable commercial and strategic skills. Work in a culture that values growth, feedback, and performance. Build a strong foundation for a career in sales, marketing, or revenue leadership.

Benefits:

• Fully funded private medical insurance for you and your family – we cover 100% of the premium, so you can focus on what matters most: your health and wellbeing.
• Life insurance at 4x your annual salary, giving extra peace of mind for you and your loved ones.
• Company-funded Medicash cash plan for employees and dependent children.
• Employee Assistance Programme (EAP) – confidential mental health, wellbeing and practical support whenever you need it.
• 21 days’ paid annual leave plus all UK bank holidays, and on top of that, enjoy 6 additional company-wide “Extended Company Holidays” each year dedicated wellness days where the entire office switches off together to rest, reset, and prioritise wellbeing.
• Cycle to Work, Home & Tech Schemes, saving you up to 8% on products while spreading the cost interest-free over 12 months.
• Pension scheme with Scottish Widows via salary sacrifice.
• Employee Resource Groups (ERGs) that foster connection, belonging, and shared experiences.
• Free on-site car parking at our Liverpool office.
• Free snacks and drinks to keep you fuelled throughout the day, plus £15 towards lunch on core days via Deliveroo when working from the office.
• Gym membership reimbursement up to £20 per month to support your physical wellbeing.
• Opportunities to get involved in giveback and cultural activities, helping you make a positive impact beyond your day-to-day role.
• Mortgage Advice Service, access to a team of over 70 dedicated experts in getting you the best deal on your mortgage with no brokerage fees.