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For Companies At a Glance
- Tasks: Lead retail teams and ensure excellent customer experiences across Repton School's outlets.
- Company: Join the historic Repton School, a vibrant community with a rich heritage.
- Benefits: Enjoy a competitive salary, pension scheme, and family sports centre membership.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong communication skills are essential.
- Other info: Be part of a growing school with exciting future opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Hours of work: 45 hours per week, 5 days out of 7.
Salary: Up to £35,000 per annum
Benefits: Employee Pension Scheme, Sports Centre Membership (family)
Job Introduction
You will be required to work with the Head of Catering & Head of Enterprise on the delivery and running of the retail outlets across Repton School including coffee shops and the School shop. You will be expected to lead the retail teams, to ensure all locations have great people focused on delivering an excellent customer experience. The role will involve co-ordinating with all stakeholders to ensure clear communication of resources required to deliver the services dependent upon the demands of the business and the service level agreement. You will need to act as an initial point of contact for all customer groups using the facilities within your control. Whilst focusing predominantly on the Senior School, this role is through School and covering both sites (Repton Senior and Repton Prep) as necessary, as well as other Repton Enterprise duties.
Main Responsibilities
- Set clear expectations and standards across outlets.
- Ensure that all requests and queries are responded to promptly and effectively and an exceptional service is always delivered.
- Manage stock levels of all retail items across the school shop.
- Assist the Head of Catering, and Head of Enterprise Operations and Executive Chef in developing each area of the operation in line with the school’s expectations/budgetary constraints and agreed offer development plans.
- Responsible for purchasing all consumable stock, uniform, stationery, toiletries, memorabilia, and consumables.
- Ensure compliance with the agreed health and safety policy and the completion of daily due diligence diary, adhering to COSHH regulations regarding food, equipment, materials and general safety.
Please submit your application online by 20th of February 2026. Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk.
Retail Operations Manager employer: Repton
Contact Detail:
Repton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Repton School on LinkedIn. A friendly chat can give us insider info about the culture and what they really value in a Retail Operations Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail management. We should focus on our leadership style and how we handle customer service challenges, as these are key for the role.
✨Tip Number 3
Showcase our passion for customer experience! During interviews, share specific examples of how we've improved service in previous roles. This will help us stand out as someone who truly cares about delivering excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Repton team.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Operations Manager role. Highlight your experience in retail management and customer service, as we want to see how you can lead our teams and enhance the customer experience.
Showcase Your Leadership Skills: We’re looking for someone who can set clear expectations and standards. In your application, share examples of how you've successfully managed teams and improved service delivery in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out. We appreciate clarity, so make it easy for us to see why you’re a great fit!
Apply Online: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end.
How to prepare for a job interview at Repton
✨Know Your Retail Operations
Make sure you understand the ins and outs of retail operations, especially in a school environment. Familiarise yourself with how to manage stock levels, customer service expectations, and health and safety regulations. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Retail Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate staff and deliver excellent customer experiences. Be ready to discuss how you set clear expectations and standards for your team.
✨Communicate Effectively
Since this role involves coordinating with various stakeholders, practice articulating your thoughts clearly. Think about how you would handle communication with the Head of Catering and other departments. Being able to demonstrate your communication skills during the interview will be key to showing you can manage relationships effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the school's vision for its retail outlets and how they measure success. This not only shows your interest in the role but also gives you insight into whether this is the right fit for you.
