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- Tasks: Join us as a Front of House Wellness Consultant, ensuring a top-notch experience for our clients.
- Company: Be part of a vibrant, health-focused team dedicated to wellness and community care.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Why this job: This role offers a chance to engage with wellness enthusiasts and make a real impact on client experiences.
- Qualifications: Previous customer service experience is essential; a passion for wellness is a plus!
- Other info: Shifts available from early morning to evening, perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a front of house staff member to join our incredible team! If you're a wellness enthusiast who wants to work in a vibrant, health-focused environment where customer care and community are at the heart of everything we do, we’d love to meet you.
As an integral team member, your role is crucial in maintaining the seamless functioning of our establishment and providing our clients with an outstanding experience.
Key Responsibilities:- Premises Management: Opening and/or closing the premises, ensuring all areas are set up or tidied appropriately. Maintaining a high standard of cleanliness and hygiene throughout the facility. Managing in-house laundry rotation and proactively handling laundry tasks.
- Facilities Oversight: Conducting regular building checks to ensure safety and functionality. Arranging studios for various classes, including setup of equipment like reformer beds and yoga mats.
- Client Services: Welcoming clients, handling check-ins, managing bookings, and processing payments. Guiding clients to biohacking sessions, classes, and changing rooms with a focus on exceptional hospitality. Assisting clients with biohacking sessions such as Cryotherapy and Hypoxic Therapy setups.
- Operations Support: Receiving and managing orders, handling petty cash, and maintaining accurate inventory records. Operating the nutrition bar, preparing and serving beverages, maintaining cleanliness in the cafe area. Restocking retail and nutrition bar areas as needed.
- Communication and Administration: Responding to client inquiries via email, WhatsApp, or any other communication channel promptly and professionally.
- Previous experience in a customer-facing role, preferably in a wellness or hospitality environment.
- Strong organisational skills and the ability to multitask effectively and efficiently.
- Flexibility to work varying shifts, including weekends, and adapt to the changing need of the business.
- Excellent communication skills and a hospitable demeanour.
- Willingness to undergo training for biohacking procedures.
Front of House employer: Repose Space
Contact Detail:
Repose Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Familiarise yourself with the wellness industry, especially biohacking techniques like Cryotherapy and Hypoxic Therapy. This knowledge will not only impress us but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your previous roles. Highlight how you went above and beyond to create a positive experience for clients.
✨Tip Number 3
Be prepared to discuss your organisational skills and how you manage multiple tasks effectively. We value team members who can keep things running smoothly in a busy environment.
✨Tip Number 4
Show your flexibility and willingness to adapt to varying shifts. Mention any previous experience working in dynamic environments where you had to adjust your schedule or responsibilities.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and wellness. Emphasise any previous roles in hospitality or wellness environments, showcasing your organisational skills and ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for wellness and customer care. Mention specific experiences that demonstrate your ability to provide exceptional hospitality and how you can contribute to the team.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, organisation, and flexibility. Provide examples of how you've successfully managed client interactions or maintained high standards in previous roles.
Show Enthusiasm for the Role: Convey your enthusiasm for the Front of House position and the wellness industry. Let them know why you want to be part of their team and how you align with their values of community and customer care.
How to prepare for a job interview at Repose Space
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and health during the interview. Share any personal experiences or interests that relate to the wellness industry, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experience in customer service. Provide specific examples of how you've gone above and beyond to ensure a positive experience for clients.
✨Demonstrate Organisational Skills
The job requires strong organisational skills, so be ready to talk about how you manage multiple tasks effectively. You could mention any tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of situations where you had to handle difficult clients or unexpected challenges, and explain how you resolved them.
