Technical Consultant - (Microsoft Modern Work, Automation & AI)

Technical Consultant - (Microsoft Modern Work, Automation & AI)

WM Reply:

WM Reply is the Reply Group company specialising in improving employees day-to-day lives through modern workplace solutions and connecting consumers to products and experiences they love online. We support our clients from beginning to end; designing and building their solution and easing adoption. Making sure our clients are not just enjoying the benefits of the cloud but exploiting them as well. We are recognised as leaders within Sitecore, Dynamics 365, Office 365 and the products within such as SharePoint, Power Platform, Yammer and Microsoft Teams. A Microsoft Gold Partner five times over! We have a colourful team who are famous for their imagination, delivery, passion for technology and most importantly, their pride in delivery. www.wm.reply.com

Role Overview:

WM Reply is seeking a Microsoft Modern Work, Automation & AI Technical Consultant to support the design and delivery of business-focused solutions across Microsoft 365, Power Platform and emerging AI capabilities. This role is suited to consultants who can work with clients to understand requirements, shape high-level solution designs, translate needs into clear user stories and support delivery teams through build, test and deployment. This hybrid-based role is located either in London or Manchester.

Responsibilities:

• Gather business and functional requirements from clients and internal teams, defining clear problem statements, scope, and success measures
• Conduct structured discovery, asking the right questions to align solutions with project objectives
• Shape high-level solution designs across Microsoft 365, Power Platform, and AI-enabled capabilities
• Ensure solutions are practical, scalable, and aligned with client needs, technical standards, and governance requirements
• Translate requirements into user stories, acceptance criteria, and clear delivery documentation
• Support sprint planning, backlog refinement, and ongoing clarifications with delivery teams
• Contribute to testing, validation, and handover activities across the project lifecycle
• Build strong relationships with clients and colleagues, fostering collaboration and trust
• Communicate solution options effectively and contribute to workshops, demos, and project discussions

About the Candidate:

• Relevant professional experience in consulting, business technology, or solution delivery; Microsoft certifications (e.g. PL-900, PL-100, PL-200, MS-900) are desirable
• Experience working with Microsoft 365 and Power Platform technologies, including SharePoint, Teams, Power Apps, and Power Automate
• Exposure to Copilot, AI features, or automation use cases would be advantageous
• Strong ability to capture business requirements, document processes, and translate needs into structured functional requirements and delivery artefacts
• Experience contributing to high-level solution design, considering user experience, technical feasibility, security, and governance
• Experience working in agile delivery teams, including writing user stories and acceptance criteria and collaborating with cross-functional teams
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• Curious and proactive mindset, with a strong focus on continuous learning and applying new technologies
• High level of ownership and accountability, with a focus on delivering quality outcomes
• Collaborative and client-focused approach, with the ability to work effectively across teams and deliver value through professional engagement