At a Glance
- Tasks: Ensure smooth transition of IT services into live environments without disruption.
- Company: Join Solirius Reply, a leading tech consultancy driving digital transformation.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous leave policies.
- Other info: Be part of an inclusive culture that values diversity and personal development.
- Why this job: Make a real impact by bridging project delivery and operational success in tech.
- Qualifications: 5+ years in IT Service Management with strong communication and facilitation skills.
The predicted salary is between 57692 - 70512 £ per year.
About Us
Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.
We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs.
By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact.
Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users.
This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.
Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz.
Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, Dev Ops, and AI.
We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise.
As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.
About You
You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems.
You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact.
With strong communication skills and a consultative approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes.
The Role
The IT Service Transition Manager ensures that new or updated IT services are moved seamlessly into live operational environments, without disrupting business activities.
Acting as the bridge between Project Delivery, Software Development and Service Operations, the role governs release readiness, operational handovers and service validation across the organisation.
Responsibilities
- Transition Governance & Planning: Define, maintain and enforce the Service Transition framework, gate criteria and readiness checklists across all project lifecycles.
- Operational Readiness & Handover: Partner with project managers, development teams and 3rd-party vendors to ensure complete handover packages (SOPs, KB articles, runbooks, monitoring rules and escalation paths).
- Release & Deployment
Management: Coordinate deployment schedules, post-implementation reviews (PIR) and early-life support (ELS) periods to minimise risk during production go-lives.
- Knowledge & Asset Management: Ensure service management databases (CMDB), configuration items and support documentation are accurate before sign-off.
- Stakeholder & Vendor Management: Facilitate operational sign-offs across Service Desk, Infrastructure, Cybersecurity and Business Units.
- 5+ years in IT Service Management, with at least 3 years specifically in Service Transition, Release Management or Project Handover.
- Strong cross-functional facilitation, risk management, conflict resolution and communication skills.
- Experience managing service transition from development into live support environments.
- Knowledge of acceptance into service processes and service readiness criteria.
- ITIL 4 Foundation required, ITIL Managing Professional (ITIL v3 Service Transition) highly preferred.
- Experience communicating with stakeholders, working to client-defined governance, and coordinating cross-functional teams across delivery, support, and operations.
- Proficiency with enterprise ITSM tooling (Service Now, Jira Service Management, Halo) and knowledge of CI/CD pipeline deployments.
- Experience working with Service Owners.
- Experience with Service Now.
- Experience with JIRA.
- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Statutory & Contributory Pension
- EAP with Help@Hand
- Gym Membership Benefits
- Cycle to Work and Electric Vehicle schemes
- Flexible Working
- Annual Away Days/Company Socials.
- Diversity and Inclusion
As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs.
Encouraging high social mobility is really important to us.
We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue.
This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing.
Whatever stage you are at, you will find an environment where you can thrive.
Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us.
As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.
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Service Transition Manager employer: Reply
Reply is an exceptional employer, offering a dynamic work environment in the heart of central London, where innovation meets collaboration. As a Graduate ICT Infrastructure Engineer, you will benefit from a culture that prioritises professional growth, with opportunities for further certifications and skill enhancement in cutting-edge technologies. With a commitment to diversity and equal opportunities, Reply fosters a supportive atmosphere that encourages employees to thrive while contributing to impactful projects across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reply values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reply might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reply!
✨Direct Apply to Reply
Let's not forget to apply directly through the Reply website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reply.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reply. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reply
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
