At a Glance
- Tasks: Provide 1st and 2nd line IT support across multiple UK offices.
- Company: Join Reply, a leader in innovative digital solutions and IT services.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Work in a fast-paced consultancy with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team shaping the future of technology and security.
- Qualifications: Experience in IT support and knowledge of Microsoft environments required.
The predicted salary is between 35000 - 45000 £ per year.
ICT Infrastructure Engineer
About Reply
Reply specialises in designing and implementing solutions based on new communication channels and digital media.
Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things.
Reply’s services include Consulting, System Integration, and Digital Services.
Role Overview
The Senior ICT Infrastructure Engineer (1st / 2nd Line Support) will act as a key point of contact for IT support across Reply’s UK business, providing professional and reliable 1st and 2nd line assistance to consultants, engineers, and project teams.
Based in central London or Manchester, and supporting multiple UK offices, the role focuses on managing and securing internal infrastructure and endpoints across Microsoft 365, Intune, Entra ID (Azure AD), and Windows/mac OS environments.
Working within a sensitive context that includes government and defence engagements, the post-holder will uphold robust security practices and handle information in line with Government Security Classifications.
Active SC clearance is strongly preferred; candidates must be SC clearable, with a minimum of five years’ continuous UK residency.
Responsibilities
- Act as a primary 1st / 2nd line point of contact for internal IT support, handling incidents and requests via phone, email, and the ITSM/ticketing system.
- Provide day-to-day support for laptops, mobile devices, and core productivity tools across Windows, mac OS, i OS, Android, and Microsoft 365 (including Teams, Outlook, Share Point and One Drive).
- Administer and troubleshoot Microsoft Intune and Microsoft Entra ID (Azure AD), including device enrolment, compliance policies, access management, and basic SSO/MFA issues.
- Perform routine operational tasks such as password and MFA resets, account unlocks, OS patching, Bit Locker administration, and endpoint policy troubleshooting.
- Investigate endpoint security alerts and support remediation activities using Microsoft Defender for Endpoint and related security tooling.
- Create, maintain, and follow Knowledge Base articles, SOPs, and technical documentation to ensure consistent, high-quality support.
- Liaise with third-party suppliers and vendors as required to support incident resolution and service improvement.
- Provide occasional on-site support at Reply’s UK offices, ensuring secure, compliant handling of systems and data aligned to Government Security Classifications and Cyber Essentials.
About the Candidate
- Educational background in IT or any related field.
- Holds active SC clearance or can obtain it quickly.
- Brings solid hands-on experience supporting enterprise environments, including Windows and mac OS endpoints, Microsoft 365, and core infrastructure services such as Active Directory, DNS, DHCP, and Windows Server.
- Demonstrates working knowledge of Microsoft Intune and Entra ID (Azure AD), including device enrolment, compliance policies, user/group management, MFA, and licence administration.
- Shows strong security awareness, with familiarity with endpoint security tools (e. g.
Microsoft Defender for Endpoint), Government Security Classifications, GDPR obligations, and Cyber Essentials controls.
- Communicates clearly and professionally, able to support colleagues at all technical levels and document processes and solutions in a structured, repeatable way.
- Holds a relevant computing/technology degree or equivalent experience, and is motivated to pursue further certifications (e. g.
MS-900, AZ-900, ITIL v4) and enhanced clearances (e. g.
DV) as needed.
- Comfortable working in a fast-paced, consultancy environment, balancing operational support with contributing to infrastructure improvements and project delivery.
- Willing to travel to Reply’s UK offices when required to provide onsite support and build strong relationships with internal stakeholders.
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Reply is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
ICT Infrastructure Engineer employer: Reply
At Reply, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters innovation and collaboration. Our vibrant culture encourages continuous learning and professional growth, with diverse projects that challenge and inspire our team members. Located in a thriving tech hub, we provide unique opportunities to work with cutting-edge technologies while enjoying a supportive atmosphere that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Infrastructure Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reply values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reply might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reply!
✨Direct Apply to Reply
Let's not forget to apply directly through the Reply website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Infrastructure Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reply.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reply. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reply
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
