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- Tasks: Lead client relationships and oversee multiple delivery streams in a fast-paced environment.
- Company: Join Portaltech Reply, a top-tier partner of SAP, specialising in eCommerce solutions since 2000.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to work with leading brands.
- Why this job: Be part of a dynamic team driving digital transformation and making a real impact in eCommerce.
- Qualifications: 7+ years in delivery/project management, ideally in digital consulting; strong communication skills required.
- Other info: Fluency in English is essential; additional languages are a bonus. Equal opportunities employer.
The predicted salary is between 48000 - 84000 £ per year.
About Portaltech Reply: Portaltech Reply is the Reply Group company, partner of SAP, that provides Customer Experience solutions. Portaltech Reply is a combination of eCommerce Omnichannel knowledge and outstanding technical expertise, that allows to work with clients on their eCommerce and digital retail strategies, operations and technologies, and develops world-class eCommerce solutions. Since 2000 Portaltech Reply has consolidated its position within the eCommerce SIs ecosystem and, after becoming a hybris partner in 2007, has been accredited as one of the worldwide hybris' leading solution partners, holding a Platinum Elite Status and being named hybris Global Partner of the Year 2012, 2011 and 2009. Selected by SAP Hybris in 2015, Portaltech has been working with SAP core engineering team to develop and enhance product features such as the Travel Accelerator. With offices in London, Milan, Munich and Chicago, Portaltech Reply has been helping customers worldwide, successfully designing and implementing over 50 eCommerce solutions for leading retailers, brands and B2Bs.
Role Overview: We are looking for a Senior Delivery Manager / Account Manager to take ownership of one of our key client accounts at Portaltech Reply. This role goes beyond managing a single project, it requires overseeing multiple delivery streams, ensuring strategic alignment, and acting as the main point of contact for the client. The successful candidate will be accountable for the relationship, commercial management, delivery coordination, and client satisfaction, supported by a cross-functional team of experts. This is a pivotal role for someone with a strong delivery background and a passion for building long-term partnerships, who thrives in a fast-paced, consultancy environment.
Responsibilities:
- Act as the primary account lead, managing the end-to-end relationship with the client across multiple delivery streams.
- Ensure cohesion and alignment between different teams and workstreams.
- Work closely with the internal Team and client stakeholders to gather requirements, define roadmaps, and translate these into Statements of Work (SOWs) and accurate quotations.
- Take ownership of the financial health of the account: manage budgets, profitability, invoicing, and forecasting.
- Drive the status reporting and governance routines, providing regular updates to the BU Manager and senior stakeholders.
- Anticipate client needs and proactively identify growth opportunities within the account.
- Support the definition and delivery of strategic initiatives, including digital transformation, platform rollouts, and service operations.
- Foster a collaborative, high-performing team environment; support recruitment and contribute to team development and mentoring.
- Ensure quality and timely delivery, mitigating risks and resolving issues as they arise.
- Champion process improvements and delivery best practices across the streams.
About The Candidate:
- Bachelor's degree in Business, Management, Economics, Computer Science, or an IT-related field.
- 7+ years of experience in delivery/project management roles, ideally within digital consulting or system integration.
- Proven track record managing complex client accounts with multiple concurrent projects.
- Proven Experience with eCommerce.
- Experience in defining SOWs, managing commercials, and running delivery governance.
- Familiarity with SAP Commerce or similar enterprise platforms is a strong plus.
- Exposure to Agile and traditional project management methodologies; relevant certifications (e.g., PMP, PRINCE2, Scrum Master) are highly desirable.
- Strong communication and stakeholder management skills, able to interface at all organizational levels.
- Excellent problem-solving and negotiation capabilities.
- Fluent in English (additional languages a plus).
Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
Delivery Manager - Reply employer: Reply
Contact Detail:
Reply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager - Reply
✨Tip Number 1
Familiarise yourself with Portaltech Reply's key clients and their eCommerce strategies. Understanding their business models and challenges will help you demonstrate your ability to manage client relationships effectively during the interview.
✨Tip Number 2
Brush up on your knowledge of SAP Commerce and similar enterprise platforms. Being able to discuss specific features and benefits will show that you're well-prepared and can hit the ground running in this role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed multiple delivery streams. Highlighting your ability to coordinate teams and ensure alignment will be crucial in showcasing your fit for this position.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of potential challenges that might arise in managing client accounts. Be ready to discuss how you would proactively address these issues, showing your strategic mindset.
We think you need these skills to ace Delivery Manager - Reply
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Delivery Manager position at Portaltech Reply. Tailor your application to highlight relevant experience in managing client accounts and delivery streams.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 7+ years of experience in delivery/project management roles, particularly within digital consulting or system integration. Provide specific examples of complex client accounts you've managed and successful projects you've delivered.
Showcase Your Skills: Make sure to showcase your strong communication and stakeholder management skills. Mention any relevant certifications like PMP, PRINCE2, or Scrum Master, as well as your familiarity with eCommerce platforms and Agile methodologies.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for building long-term partnerships and your ability to thrive in a fast-paced consultancy environment. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Reply
✨Understand the Company and Its Values
Before your interview, take some time to research Portaltech Reply. Familiarise yourself with their eCommerce solutions, partnerships, and recent projects. This will not only show your interest but also help you align your answers with their values and goals.
✨Prepare for Scenario-Based Questions
Given the role's focus on managing multiple delivery streams and client relationships, be ready to discuss specific scenarios from your past experience. Think about challenges you've faced in project management and how you resolved them, as well as examples of successful client interactions.
✨Showcase Your Financial Acumen
As the role involves managing budgets and profitability, be prepared to discuss your experience with financial management. Highlight any relevant metrics or outcomes from previous roles that demonstrate your ability to maintain financial health in client accounts.
✨Demonstrate Your Leadership Skills
The position requires fostering a collaborative team environment. Be ready to share examples of how you've led teams, mentored colleagues, or contributed to team development. Emphasise your ability to motivate others and drive high performance.
